Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. We help individuals from around the world connect with great companies that are looking for their specific skill set. Our mission is to provide great jobs to talented people, no matter where they are located.
Role Overview:
We’re looking for a hands-on Technical Operations Engineer who combines technical support, automation, and QA. You’ll troubleshoot issues across business systems, identify root causes, build automations, and ensure data and workflows remain reliable.
Key Responsibilities
- Troubleshoot technical issues reported by non-technical teams.
- Investigate data discrepancies, integration failures, broken automations, and synchronization issues.
- Build and maintain automations using Python, JavaScript, or TypeScript.
- Troubleshoot CRMs, APIs, webhooks, integrations, logs, and databases, particularly GoHighLevel (GHL).
- Build and maintain automated QA/testing workflows.
- Use SQL and MongoDB to investigate and resolve data issues.
- Identify recurring problems and implement solutions to prevent them.
- Build simple dashboards and reports for non-technical teams.
- Use AI tools to accelerate troubleshooting, coding, testing, and automation.
Requirements
- 3+ years in technical support, technical operations, automation engineering, QA automation, or a combination of these.
- Experience troubleshooting technical issues for non-technical users or business teams.
- Hands-on experience building automations and integrations between multiple systems.
- Strong experience with APIs, webhooks, workflows, and system integrations.
- Proficiency in Python, JavaScript, or TypeScript.
- Experience querying and investigating data across different types of databases; MongoDB preferred.
- Experience troubleshooting CRMs and business systems; GoHighLevel is a strong plus.
- Ability to independently own technical issues from investigation through resolution.
- Strong root-cause analysis skills and the ability to implement permanent fixes.
- Strong written and verbal English communication skills, with the ability to clearly explain technical issues, root causes, and solutions to non-technical stakeholders.
Nice to Have
- Experience with CRM integrations and workflows.
- Experience working with payment systems or customer support platforms.
- Experience with REST APIs and webhooks.
- Familiarity with Git/GitHub and basic CI/CD workflows.
- Experience creating dashboards or internal tools for business teams.
- Previous experience transitioning from Technical Support into QA, Automation, or Technical Operations.
Benefits
- Competitive salary in USD
- Fully remote work environment with flexible scheduling