Facility Account Manager (FAM)
Location: Charlotte North Carolina with travel required to North Carolina
Are you passionate about building strong partnerships and driving results in healthcare settings? NIVA Wound Care is seeking an energetic, field-based Facility Account Manager (FAM) to lead our engagement with Skilled Nursing and Assisted Living Facilities across a high-impact territory. If you thrive in a relationship-driven, fast-paced environment and are committed to patient care excellence, we want to meet you!
Why NIVA Health
At NIVA Wound Care, our core values—Teamwork, Resilience, Open-Mindedness, Ownership, and Positivity—guide everything we do. You’ll join a company that is redefining wound care delivery in post-acute environments. We empower our teams with robust technology, collaborative culture, and meaningful resources—so you can make a measurable difference for patients and partners. You’ll work with leaders who value your expertise, support your growth, and reward your results.
What You’ll Do
- Serve as the primary point of contact for 25+ assigned Skilled Nursing and Assisted Living Facilities
- Conduct weekly on-site visits to support operational alignment, build relationships, and enhance patient flow
- Attend facility meetings (Resident Council, QAPI, care coordination, leadership) to advocate for NIVA’s services
- Monitor wound patient census and proactively address dips through staff education and workflow solutions
- Present monthly reports on patient outcomes, utilization, and performance metrics to facility and internal stakeholders
- Identify opportunities for account growth—expanding services within your territory
- Serve as an escalation point for issues and ensure rapid, professional resolution
- Support onboarding of new facilities and continuous in-service training for partner staff
What We’re Looking For
- 2+ years’ experience in skilled nursing, assisted living operations, healthcare account management, or healthcare sales
- Demonstrated ability to manage multi-facility portfolios and high-touch relationships
- Experience collaborating with nursing leadership and care teams
- Track record of achieving goals in fast-paced, results-oriented environments
- Bachelor’s degree (preferred)
Skills and Attributes
- Excellent verbal and written communication skills
- Talent for building trusted, influential relationships at all leadership levels
- Sharp analytic skills and comfort with data-driven decision-making
- Adaptability and self-motivation in field-based work
- Proficient with Microsoft Office and enterprise platforms (CRM experience a plus)
- Valid driver’s license and ability to travel locally
- Prior experience in wound care, home health, or mobile healthcare environments (preferred but not required)
Compensation & Benefits
- Base Salary: $85,000 per year
- Commission: Uncapped, with on-target earnings up to $150,000 for top performers
- Comprehensive training and support to help you maximize your earning potential
- Benefits
- Medical, dental, and vision insurance
- PTO and paid holidays
- Mileage reimbursement and travel support
- Career development and advancement opportunities
- Dynamic, supportive team culture
- Mission-driven work that impacts quality of care for vulnerable populations
Learn more about us at https://nivahealthwoundcare.com/ and become part of NIVA Health’s mission to redefine patient care—one healing wound at a time.💙