- Resolve operational problems within the defined schedules and service level agreements.
- Analyse root causes of operational malfunctions and provide resolutions.
- Handle escalated issues and follow-up on outstanding issues promptly.
- Develop preventive measures and document issue resolution procedures.
- Manage job calendars and flows to ensure timely completion.
- Recommend process improvements to improve operational efficiency and cost-effectiveness.
- Monitor system operations and troubleshoot problems.
- Manage application tool and monitor repair activities.
- Maintain daily logs of operational issues and maintenance activities.
- Contribute to business meetings and report on issue status.
- Develop support plan to prioritize and resolve multiple issues.
- Address customer issues promptly and accurately.
- Quality control on created and loaded IOTs
- Creation of IOT load files for the validation of
- Standard IOT
- Discount IOT
- EU regulated IOTs
- Implementation of IOT
- Monitoring of end dates on Discounted IOTs.
- Mediation rejections handling for TAPOUT creation Customers.
- TAP halted files. (including Inspection Mode)
- TAPOUT Rerating
- Dataclearing support (All DCH level 1 issues)
- UAT Testing
- System Monitoring.
- RAPIN Handling
- RAP CDR correction/Recycling
- AA14/OpData Handling
- Ensure DCH configurations are up to date:
- Industry Configuration
- Local/TAP currency set up
- MCCMNC
- IAC and CC/NDC
- Tax configuration
- BID Management including emergency BID announcement as per TD38
- CDR handling to modify or filter as per requirement
- Agreement setup as per CLL (Voice/SMS, data, CAMEL)
- OIR handling and loading into the DCH on migration date
- Agreement management for NRTRDE partners of our customers
- Halted NRT files
- New Customer implementation
- NRTRDE Monitoring
- NRTRDE ACR check
- Wholesale rerating set up.
- New account creation/access rights/password reset.
- MVNO configuration.
- User application access review
- Process documentation.
Requirements
- Good verbal and written communication skills in English
- 5+ years of experience with Engineering/telecommunication/IT profile
- Having understanding of UNIX,FTP/SFTP.
- Demonstrate problem-solving ability.
- Ability to handle multiple tasks simultaneously.
- General understanding of Telecommunications and wireless industries and technologies.
- Ability to make sound decisions.
- Strong written communication skills
- Excellent follow up skills.
- Ability to formulate and clearly communicate ideas
- Active, self-motivated and well-organized personality
- Capability to understand technical standards (TD.57) and IT related procedures, tariff plans and the RAP process
- Ability to work with a trouble ticketing system
- Duties are performed under minimal supervision.