<div class="content-intro"><h2><span data-sheets-root="1">About Wolt</span></h2> <p><span data-sheets-root="1">At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.<br><br>Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.</span></p></div><p>As a <strong>Support Associate</strong> at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes.<br>We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting.</p> <h2><strong>What you’ll be doing</strong></h2> <ul> <li>Handling customer inquiries via chat — you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app</li> <li>Providing quick and effective feedback, resolving escalations, and managing technical issues</li> <li>Reviewing and responding to user feedback</li> <li>Overseeing and managing operations in the cities where Wolt operates</li> <li>Maintaining a great customer experience and monitoring performance daily</li> <li>Working on quality assurance (QA) and platform management</li> </ul> <h2><strong>Your profile</strong></h2> <ul> <li>Excellent communication skills and plenty of patience</li> <li>Persistence and kindness help you find the best solution for everyone involved</li> <li>Great attention to detail and strong focus</li> <li>You’re not intimidated by complex tasks that require quick thinking and good organization</li> <li>You handle stressful situations and multitasking with ease</li> <li>Making fast decisions in challenging moments is one of your strengths</li> <li>You understand the importance of great customer experience</li> <li>You’re fluent in both Croatian and English</li> <li>You have at least a high school diploma</li> <li>You’re comfortable with new apps and systems and adapt quickly</li> <li>Any previous work experience is welcome, especially in a similar role — but it’s not a requirement! We’ll teach you everything you need to know.</li> </ul> <h2><strong>What’s in it for you</strong></h2> <ul> <li>Starting gross salary: <strong>€1290 + 50% extra pay</strong> for weekends, holidays, and night shifts (after 10 PM)</li> <li>After 6 months: <strong>€1350 gross + 50% extras</strong> for weekends, holidays, and night shifts (after 10 PM)</li> <li>Meal allowance</li> <li>5-day work week</li> <li>At least <strong>25 days of paid vacation</strong>, with a possibility for additional paid days off</li> <li><strong>100% paid sick leave</strong> for the first 7 days</li> <li>Access to the <strong>PassSport</strong> program</li> <li><strong>15% discount</strong> on your Wolt orders</li> <li>A clear <strong>career development path</strong> — your growth as a Support Associate is our priority! With our support, you’ll have opportunities to grow and build your career within the company</li> <li><strong>Employee Assistance Program</strong> for you and your immediate family</li> <li>Structured mentoring from our Team Leads</li> <li>Training sessions, workshops, and learning opportunities to enhance your skills</li> <li><strong>3-week structured onboarding program</strong></li> <li>A friendly, tolerant, and inclusive work environment</li> <li>All necessary equipment for your work (Dual-screen desktop workstation and headset)</li> <li><strong>Additional health insurance</strong> (24/7 medical center access, annual health checkups, specialist exams, and diagnostics)</li> </ul> <h2><strong>Working hours</strong></h2> <p>Wolt Customer Support operates <strong>7 days a week, 363 days a year</strong>, from <strong>8 AM to 2 AM</strong>.<br>You’ll be working <strong>in 8-hour morning and afternoon shifts</strong>, including weekends and holidays, depending on business and organizational needs.</p> <p> </p> <h2><strong>Next steps</strong></h2> <p><strong>What to expect from onboarding:</strong><strong><br></strong> Your onboarding starts through our e-learning platform, and during your first week, you’ll work closely with a trainer. Training lasts 2–3 weeks, and during this period, you’ll always have someone to guide you through your shifts. After that, you’ll be supported by your <strong>Team Lead</strong>, who also acts as your mentor.</p> <p>Start date is <strong>16.11.2026.</strong>, we will close the position once we find the candidates. We review applications continuously — so don’t wait! Apply as soon as possible, and we’ll get back to you shortly. </p> <p>To help us get to know you better, please attach your <strong>CV in PDF format.</strong></p> <p><strong><iframe src="https://www.youtube.com/embed/dob25eOXkyA?si=8DEO2D4a4yrKenex" width="560" height="314"></iframe></strong></p><div class="content-conclusion"><h2><span data-sheets-root="1">Our Commitment to Diversity and Inclusion</span></h2> <p><span data-sheets-root="1">We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.</span></p> <p><em>Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at <span class="_80om1qgj _1e0c1nu9" data-testid="smart-link-draggable-inline"><span class="loader-wrapper"><span class="hover-card-trigger-wrapper" data-testid="hover-card-trigger-wrapper"><a class="_1yt4x7n9 _2rko1ssi _v56415x0 _1e0c1nu9 _16d9qvcn _syaz13af _1rkwglyw _4cvx1w55 _19itia51 _bfhkhp5a _1a3b18uv _4fprglyw _5goinqa1 _9oik18uv _1bnxglyw _jf4cnqa1 _1nrm18uv _c2waglyw _1iohnqa1 _uizt1kdv _nt751r31 _49pcglyw _1hvw1o36 _1372tlke _7ehiw5lj _1j5pglyw _1di615s3" href="https://careersatdoordash.com/recruitment-scam-awareness" data-testid="inline-card-resolved-view"><span class="_19itglyw _vchhusvi _r06hglyw _o5721jtm _1nmz9jpi _16d9qvcn _ca0qv77o _u5f31b66 _n3tdv77o _19bv1b66" data-testid="inline-card-icon-and-title"><span class="_19itglyw _vchhusvi _r06hglyw">Recruitment Scam Awareness - DoorDash</span></span></a></span></span></span> .</em></p></div>

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