For a leading Greek pharmaceutical company.
Responsibilities
- Manage the end-to-end customer order process, from receipt of the order through internal submission and planning.
- Act as the primary customer-facing coordinator throughout the launch process, tracking launch timelines, forecasts and purchase orders.
- Provide structured and proactive customer service throughout the order and supply cycle.
- Prepare and distribute monthly open-order reports to customers.
- Communicate production, packaging, release and delivery timelines, including any delays, changes or potential risks proactively.
- Prepare customer-specific reports and organize regular monthly calls and / or meetings with customers to review deliveries and potential challenges.
- Develop service procedures and standards.
- Establish a service mind within the organization by implementation necessary processes.
- Keep accurate records and document customer service actions and discussions.
- Keep ahead of industry’s developments and apply best practices to areas of improvement.
- Analyzing price and MOQ change requests from customers by evaluating margin impact and potential incremental volume, and competitor price levels.
- Identify opportunities to grow the revenue and business portfolio based on deep market understanding and customer insights.
- Analyze statistics and prepare monthly and ad hoc reports and presentations for communicating sales progress, results and business activity.
- Participation in the Budget creation process.
Requirements
- Bachelor's in Commercial, Pharmaceutical or any Science related field. A Master’s degree is an advantage.
- Minimum 2 years of relevant experience in BD, Supply Chain or Customer Service positions.
- Demonstrated ability to build and maintain long-term, trust-based relationships with clients.
- Excellent verbal and written communication skills.
- Ability to collaborate with internal teams and external stakeholders effectively.
- Advanced MS Office skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Strong negotiation and conflict-resolution skills.
Benefits
- Annual Gross Compensation: Base Salary €35.000 - €45.000
- Career development opportunities within a growing pharmaceutical company with an international presence.