Intergo Telecom is a leading telecommunications provider specializing in innovative solutions to connect people and businesses. Our team is driven by cutting-edge technology, delivering seamless communication solutions to customers worldwide.
Join us and be part of a dynamic team that thrives on excellence and innovation.
We are seeking a Network Operations Center (NOC) Engineer to oversee the monitoring, maintenance, and optimization of our network infrastructure. The ideal candidate will have hands-on experience in SMS A2P, be proficient with the Alaris SMSC or similar and has at least two years of relevant experience.
As a NOC Engineer, you will play a crucial role in ensuring the smooth operation of our network, proactively identifying issues, and resolving them efficiently.
Responsibilities
- Continuously monitor and improve the performance of SMS routes, proactively identifying and addressing potential delivery issues or inefficiencies
- Monitor real-time traffic and route performance, responding swiftly to network alerts and delivery issues
- Investigate and diagnose technical issues related to SMS routing, including network configurations, logs, and routing failures
- Monitor and maintain the Messaging routing scheme ensuring 24/7 availability
- Promptly respond and escalate TT's from Customers to Suppliers
- Manage and troubleshoot alarms, alerts, and incidents using Alaris monitoring systems
- Respond to network issues promptly, escalating to senior teams when necessary
- Perform root cause analysis to prevent future occurrences of network disruptions
- Collaborate with cross-functional teams to support system upgrades and configuration changes
- Document and update operational processes, procedures, and incident reports
- Continuously optimize system performance and implement best practices for network reliability
Requirements
- Bachelor’s degree in Telecommunications, Computer Science, or related field (or equivalent work experience)
- 2+ years of experience in a NOC or telecom environment
- Excellent knowledge of English language, any additional languages is a plus
- Proficiency with Alaris systems is a must
- Strong understanding of networking protocols, technologies, and troubleshooting techniques
- Excellent problem-solving skills with the ability to work under pressure
- Strong communication skills to collaborate with internal teams and external stakeholders
- Having experience in the voice field would be a plus
Benefits
- Competitive salary and performance-based bonuses
- Paid annual leave days & paid sick leave days
- Flexible working hours and a supportive work-life balance culture
- Paid access to premium AI tools
- Team events and company outings
- Access to professional development programs and continuous training
- Growing company with the potential to take over responsibility and grow personally