Role Overview
The Field Solutions Specialist will contribute to the resolution of technical problems and implementation of field solutions through cross-functional coordination. This role requires coordinating across company organizational boundaries, serving as an individual contributor and liaison between Manufacturing and Sustaining Engineering to develop solutions to system and equipment level issues, including BESS hardware, software, and information systems, batteries, power converters, controls software, IoT and core computing devices, data collection, and network components.
Requirements
Responsibilities
We are defined by our unwavering commitment to safety, quality, and integrity. We take personal ownership in what we do, developing trust in our relationships with internal and external stakeholders. We believe in having honest, forthcoming, and fair communications. The Field Solutions Specialist will:
- Provide technical contributions through problem identification, solution development, and field implementation.
- Communicate proactively with all involved personnel to provide support, identify problems, create solutions, and implement efficiency improvements.
- Prioritize and resolve issues through coordination with relevant stakeholders for adherence to timelines and cost-effective solutions to minimize project impact in the region.
- Suggest and support execution of process improvement recommendations in the region or group based on metric data.
- Develop, analyze, and report metrics for project issues in the region.
Qualifications & Experience
We strive to continuously improve, to be intellectually curious, and to be adaptive to the needs of our customers and employees. We prioritize the most critical efforts that allow for the greatest impact. The hiring team values the following training and experience:
- Bachelor of Science in Engineering required.
- Minimum of 5+ years of experience with BESS design, computer, electrical, and system engineering.
- Minimum of 3+ years of experience as a Staff or Systems Engineer required.
- Minimum of 3+ years of field or field support experience required.
- Experience driving complex emergent issues to their resolution.
- Experience with quality programs, such as ISO 9000.
- Experience commissioning and coordinating the installation of engineering systems, such as a battery energy storage system.
- Experience navigating various engineering codes and standards, such as NFPA and others.
- Support connecting engineering requirements to business requirements.
- Knowledge of product lifecycle and product innovation.
- Knowledge of Agile, Waterfall, and other project management methodologies.
- Proven success on challenging projects where you made key contributions while demonstrating ownership, creativity, and initiative.
- Ability to work in a manner consistent with our values of Leading, Agile, Responsible, and Fun.
- Ability to manage time-sensitive deliverables and deliver them on budget, on time, and to the satisfaction of the relevant stakeholder.
- Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively to internal and external audiences.
- Solid skills on MS Word, Excel, PowerPoint, and Outlook.
- Desire to learn new skills, business applications, and equipment platforms.
- Effective in a collaborative yet informally structured work environment, with a desire to take responsibility and initiative.