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IWiSupport Worldwide logo

iSupport Worldwide

Metro Manila, Philippines

Support Admin.

FULL TIMEREMOTE

Key Responsibilities:

  • SAP PIR/SL Entry Admin Support
    • Validate setup information to ensure all required fields are complete, and data is accurate prior to entry and processing in SAP
    • Communicate with Sourcing to clarify missing or conflicting information
    • Manage PIR and Source List creation and maintenance through mass uploads and individual entries, ensuring accurate pricing and supplier information
    • Support further SAP updates related to plant extensions, MRP controllers, and vendor and COO changes
    • Escalate SAP data issues, including missing source lists, incorrect vendor assignments, incomplete PIRs, or mismatched item details
    • Document and track accurate records of all SAP changes, approvals, open issues, ensuring appropriate follow-up and escalation to resolution
    • Meet established timelines and service level expectations for requests
  • Daily/Weekly Admin Support
    • Attend weekly status meetings with cross functional teams to establish priorities and direction
    • Review SAP-related requests (i.e. bulletins, reports, and other trackers)
    • Run or review SAP reports to identify incomplete, incorrect, or missing item setup data
  • Processing Request for Quotes (RFQ)
    • Monitor and review the shared task tracker to identify and prioritize new RFQ requests
    • Retrieve and review required information and supporting documentation from IBM Notes to support RFQ preparation
    • Prepare and organize RFQ packages, ensuring accuracy, completeness, and a professional presentation
    • Distribute RFQ requests to designated suppliers in a timely manner and in accordance with established processes
    • Maintain and update supplier contact information to ensure accurate and effective communications
    • Ensure all required internal stakeholders are included in RFQ communications per company guidelines
    • Track RFQ activity and maintain accurate records of submissions, status updates, and related documentation within the shared task tracker
    • Communicate professionally and effectively with suppliers and internal stakeholders, demonstrating strong attention to detail and customer service
    • Ensure RFQ requests are processed within established timelines and service level expectations
    • Follow up with suppliers on missing quotes
    • Open up RFQ form and perform quick check of critical info (breakdown, carton info, etc.)
  • Posting Specs to Leapfile and Notifying Suppliers
    • Review daily bulletin e-mails and identify specifications for processing and accurately log and track information from the daily bulletins into shared document
    • Collaborate with internal teams to resolve missing information or discrepancies
    • Access IBM notes to retrieve required specs and all associated files and verify document completeness and accuracy prior to release
    • Upload documents to the designated online file sharing portal while ensuring proper placement and confirm successful document transmission
    • Notify suppliers when files have been uploaded and are ready for download and maintain records of upload dates and supplier notifications
    • Monitor deadlines and prioritize spec download activities based on business requirements, ensure all specification uploads are completed accurately and within timelines
    • Maintain document security and confidentiality through the distribution process
    • Maintain SPVF and Golden Sample downloads into SharePoint site

Requirements

Required Qualifications:

  • Minimum of 1 year of experience with SAP master data maintenance, including source lists, PIRs, and material master records
  • Background in supply chain operations
  • Proficiency in SAP, Microsoft Office (especially Excel), SharePoint, and other online file-sharing and collaboration platforms
  • Strong attention to detail and commitment to data accuracy, with the ability to follow established processes and identify exceptions requiring escalation

Preferred Qualifications:

  • Prior experience using IBM Notes
  • Experience working with excel spreadsheets, item trackers, specification databases, and approval workflows
  • Effective written and verbal communication skills, with the ability to document updates, clarify requirements, and collaborate across functional teams
  • Strong organizational, time management, and prioritization skills, with the ability to manage multiple requests while maintaining accuracy and follow-through
  • Demonstrated ability to coordinate cross-functional activities, track follow-up actions, and ensure timely completion of assigned tasks

Benefits

  • Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift)
  • Onsite gym with a free professional instructor
  • Weekly fitness activity and an annual fitness challenge where you can win up to 70,000 PHP
  • Weekly engagement activities with prizes that are up to 3,000 PHP
  • Free upskilling academy to improve your performance and skillset
  • State-of-the-art facilities from toilets to your workstation
  • Amenities such as sleeping quarters, game area, chat room, shower room
Pay
Not stated
Where
Metro Manila, Philippines
Work
Remote
Type
Full time
Posted
13 Oct, 2026
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