ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Team Lead to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Team Lead
- Oversees daily operations for all agents delivering high-quality and valued services
- Conduct training and coaching, including insights and action plans to improve
- Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
- Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
- Perform other supervisory tasks as required
- Cash Posting
- Process and post cash receipts accurately and timely.
- Review payments received through clearing houses, portals, and email/manual channels.
- Apply payments to the appropriate customer accounts or invoices.
- Research and resolve unidentified or discrepant payments.
- Coordinate with internal teams to obtain missing payment information.
- Maintain accurate records and follow cash application procedures and quality standards.
- Aging Follow-Up
- Review aging accounts and identify items requiring follow-up.
- Manage follow-up activities and priorities.
- Conduct timely account follow-ups regarding outstanding balances.
- Document actions, communications, and account updates accurately.
- Monitor follow-up activities and escalate unresolved issues as needed.
Requirements
- 6 months - 1 year experience in Accounts Receivable
- At least 6 months Team Lead / Supervisory experience
- General knowledge with medical billing (US Healthcare Insurance)
- Have experience in using BillBoard (Medical Billing Software)
- Good verbal and written communication skills
- Strong problem-solving and multitasking abilities
- Ability to remain calm and professional in stressful situations
- Proficiency in using computer systems and relevant software
- Willing to work onsite in Buendia, Makati
- Amenable working night shift
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives