ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Account specific roles and responsibilities:
- Review providers notes
- Send reminders email via e-mail and SMS.
- Maintain accurate records on providers interactions, transaction, feedback, etc.
- Making outbound calls to insurance company to follow-up on client status.
Requirements
- A minimum of 6 months BPO experience
- Healthcare experience is a PLUS, not required
- Must be proficient in using Adobe Acrobat and PDF to process documents
- Familiarity with MS Office applications such as MS Word and Excel is advantageous
- Capable of adapting to a fast-paced training environment
- Good verbal and written English skills
- Willing to work onsite in Makati or Mandaluyong
- Amenable working night shifts
Benefits
What can we offer you?
- Competitive salary and benefits
- Health Insurance with free dependents*
- 10%-night differential
- Attendance Bonus
- Paid time off
- Convertible to cash leave credits
- Performance Appraisal
- Work-life balance
- A focus on growing your career path with us
- We encourage you to follow your passions and learn new skills
Our commitment to you
- Strong culture and values-driven leadership
- We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives