We are a US-based company seeking medically trained staff based in the Philippines.
As a Dental Healthcare Virtual Assistant® (DHVA), you will work directly with our clients -- Dentists and dental professionals with different specialties based in the USA.
We help our clients improve workflow, save time, and remove the burden of in-room documentation. A DHVA can also help with back-office and administrative tasks.
Our goal is to help you succeed in this up-and-coming field of dental documentation and healthcare virtual assisting. Join the Hello Rache family and apply today!
You will have the following responsibilities:
- Back-office Tasks
- Front Desk Tasks
- Patient Scheduling
- Appointment Confirmations
- Dental Transcription
- Virtual Scribing/Dental Charting
- Chart Management
- Dental Lab Order Management
- Prescription Refills
- Dental Records Management
- Check Insurance Eligibility/Insurance Verifications
- Pre-Determinations
- Referrals
- Medical Billing
- Claim Rejection Appeals
Requirements
You will be successful in this role if you have the following qualifications:
- You are a graduate of any dental health profession, and/or
- You have experience with U.S. dental insurances
- You can speak and write well in English
- You are proficient with dental terminologies and practices
- You can connect with a variety of people and build rapport
- You have good attention to detail especially in written reports
- You are comfortable with virtual technologies and can quickly learn.
- Internet speed must be at least 10mbps download and at least 3mbps upload.
- Have reliable computer hardware and software (will be verified by our tech team)
- Have a webcam and headset
- Able to work at night i.e 11pm-8am (8am - 5pm Arizona time)
- RNs with dental office work experience are encouraged to apply
- Candidates with dental insurance verification experience are encouraged to apply
Minimum & Recommended System Requirements
MINIMUM:
WINDOWS
Operating System: Windows 11 24H2 Home/Pro (64-bit) – Genuine License Required
CPU: Intel Core i3, i5, 8th Gen or newer / AMD Ryzen 3 Series or newer (Must be on Microsoft’s approved CPU list
Memory: 8 GB RAM
Internet: At least 10 Mbps DSL/Fiber (LTE allowed only as a backup)
macOS
Operating System: macOS 14 Sonoma
(macOS 15 Sequoia support preferred)
MacBook Air: 2020 or newer
MacBook Pro: 2018 or newer
iMac: 2019 or newer
Mac Mini: 2018 or newer
Mac Pro: 2019 or newer
iMac Pro: 2017
Memory: 8 GB RAM
Storage: 128 GB SSD
Internet: At least 10 Mbps DSL/Fiber (LTE allowed as backup)
RECOMMENDED:
WINDOWS
Operating System: Windows 11 Pro (64-bit) – Genuine License Required
CPU: Intel Core i5 or i7, 8th Gen or newer / AMD Ryzen 5 3000 Series or newer
Memory: 16 GB RAM
Storage: 128 GB SSD or higher
Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed only as a backup)
macOS
Operating System: macOS 15 Sequoia
Model: Any Apple Silicon Mac (M1, M2, or M3 series)
Memory: 16 GB RAM
Storage: 256 GB SSD
Internet: At least 20 Mbps wired DSL/Fiber (LTE allowed as backup)
Peripherals for all systems:
High-quality headset with a microphone
(Recommended: Plantronics Audio 628 USB or equivalent)
High Quality HD Webcam (720p or 1080p)
(Recommended: A4Tech PK-910H or equivalent)
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Benefits
Competitive Pay Rates
Our pay rates are one of the highest in the industry.
Free Training & Certification
We provide free training at no cost to you. Upon completion, you will receive a certificate and become a Certified Hello Rache Dental Healthcare Virtual Assistant®.
Work From Home
Have the ability to work from the comfort of your own home. No more commuting; spend more time with your family and friends.
Long-Term Work Relationship
You will work with the same client consistently, leading to the development of a long-lasting work relationship.
US-Based Clients
Our Dental Healthcare Virtual Assistants® work with dentists and dental professionals based in the USA.
Passionate Community
Join the Hello Rache family and become a part of a growing, passionate, and dedicated group of Healthcare Virtual Assistants®.