The North America Jewellery Operations Support acts as a key link between the HQ Jewellery team in Bioggio and the North American local teams, ensuring accurate product set-up, order and shipment coordination, retail allocation activities and day-to-day follow-up across full-price stores, outlet stores, and e-commerce. As these activities have been progressively brought in-house, this role will play an important part in consolidating operations across North America.
CORE JOB RESPONSIBILITIES
- Execute operational activities related to North America jewellery orders, allocations and shipments in line with business calendars and priorities.
- Ensure accurate product and style set-up, data maintenance and updates across relevant company systems.
- Coordinate with HQ functions, North American teams, and logistics partners to ensure timely execution and resolution of issues.
- Monitor shipment status and delivery information, following-up delays, shortages or discrepancies.
- Prepare and maintain reports and analysis related to SKUs, orders, shipments, allocations and retail needs.
- Identify opportunities to simplify and automate recurring operational activities and improve data quality and process efficiency.
ACTIVITIES
- Support North America jewellery operations across full-price stores, outlet stores and e-commerce.
- For full-price stores, execute allocation activities directly from HQ.
- For outlet stores, work in partnership with North America to coordinate allocation activities and ensure accurate product distribution.
- For e-commerce, work in partnership with the dedicated e-commerce team to coordinate product availability.
- Create and maintain style/SKU information, product descriptions and related master data.
- Update relevant systems and databases, ensuring date accuracy and completeness.
- Manage assortment updates for newness, carryover and discontinued products.
- Use AS400, Stealth, Business Intelligence tools and MS Office to manage and analyze operational information.
- Prepare assortment analysis to support business needs and decisions.
- Follow up purchase orders, production and shipments in coordination with Purchasing and Logistics.
- Monitor quantities, shipment schedules and deliveries, identifying shortages, delays and discrepancies.
- Support the verification and collection of shipment documentation to ensure timely delivery and receipt.
- Collaborate with Product Development, Purchasing and Logistics, to ensure smooth execution of the Jewellery operations.
- Escalate critical issues and coordinate their resolution across functions.
- Work with other business units to improve coordination and avoid overlapping activities.
Requirements
- Experience: 2 - 4 years of experience in a similar operational role.
- Education: University Degree or equivalent professional experience.
- Excellent knowledge of written and spoken English is mandatory. Any other European language is considered a plus.
- PC Skills: strong knowledge of MS Office, especially Excel; experience with AS400, Stealth and Business Intelligence systems is required.
- Ability to work with large amounts of data while maintaining a high level of accuracy and attention to detail.
- Proactive, organized and solution-oriented, with a strong sense of urgency and ownership.
- Ability to manage multiple activities and priorities while meeting deadlines.
- Team player, flexible, dynamic and comfortable working in a fast-paced environment.
Benefits
- An International, fresh and dynamic working environment
- Physical & Mental Health programs, sustainable projects and workshop promoted by Guess Community
- Arts, sports and social events outside the office, thanks to our Guess Fun activities!
- Training & Development platform and paths
- Discount on our products both online and in stores
Don’t miss your chance to join a progressive and sustainable global company, which is constantly looking for new challenges and opportunities to grow in a competitive and tough market.
Guess promotes a people-first workspace, where their well-being and their development are part of the history and the success of the brand.
Do you think we’re a good match for you? Apply now to be part of our family!