We are seeking a highly organized and client-focused Legal Case Manager to join a professional services team dedicated to delivering exceptional client experiences. This role is ideal for someone who thrives in a fast-paced environment, enjoys interacting with clients, and can manage multiple priorities while maintaining accuracy and professionalism.
Duties / Tasks to Perform
- Answer incoming phone calls professionally and ensure clients feel welcomed and valued.
- Route calls and messages to the appropriate team members following established procedures.
- Conduct client intake and collect essential client information.
- Manage calendars and schedule appointments for clients and prospective clients.
- Follow up with clients to confirm appointments and provide updates on pending matters.
- Collect and verify completed questionnaires, intake forms, and other required documentation.
- Contact clients to obtain additional information needed to move matters forward.
- Enter and maintain accurate client information in the firm's software and databases.
- Update client records with communications, case progress, and ensure compliance with internal standards.
- Prepare software-generated legal documents and organize digital files according to established procedures.
- Review documents for formatting, pagination, headers, footers, and final quality before distribution.
- Provide clients with secure access to their online client portal.
- Participate in weekly team meetings and prepare status reports.
- Assist with organizing and prioritizing daily and weekly workloads.
- Coordinate client signing ceremonies, including scheduling notaries and witnesses for both in-person and virtual appointments.
- Prepare standard client correspondence, including engagement letters, requests for information, non-engagement letters, and closing letters.
- Perform additional administrative and client service duties as assigned.
Requirements
- Minimum of 3 years of experience in administrative positions for Legal Environments in U.S
- Customer service, hospitality, or marketing experience is considered an asset.
- Excellent verbal and written communication skills.
- Friendly, professional, energetic, and client-focused demeanor.
- Strong organizational and time management skills with the ability to handle multiple deadlines.
- High attention to detail and commitment to accuracy.
- Ability to work independently while collaborating effectively with a team.
- Strong computer skills with the ability to quickly learn new software platforms.
- Excellent problem-solving abilities with a proactive, solution-oriented mindset.
- Professionalism, integrity, and a commitment to delivering exceptional client service.
Schedule: Monday through Friday | 8:00 AM – 5:00 PM EST
Benefits
- Competitive pay in US Dollars.
- You'll get to work with some amazing, respected business professionals.
- We really value and encourage input from our team members.
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks.
- Birthday and work anniversary celebrations.
- Alliances with many brands grant extra benefits to freelancers.
- Weekly recreation dynamics that foster a healthy work environment.
📌 Before You Apply, Please Read:
At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:
⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.
🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.
📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.
🧑🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.
🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.
🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.