Requirements
Job Title: Senior Fraud Analyst
Location: Kuwait
Contract Type: 12-Month Fixed-Term Contract
Role Overview
We are seeking experienced Senior Fraud Analysts to join our team on a 12-month contract in Kuwait. The successful candidates will be responsible for fraud monitoring, alert review, investigation, and case management across banking products and digital channels.
This role plays a key part in identifying, investigating, and mitigating fraud risks while ensuring a strong balance between fraud prevention and customer experience.
Key Responsibilities
- Monitor fraud detection systems and review alerts across cards, digital banking, payments, and account activities.
- Conduct detailed investigations into suspicious transactions and potential fraud cases.
- Analyse customer behaviour, transactional data, and supporting evidence to determine fraud risk.
- Take appropriate action including customer contact, account restriction, escalation, or case closure.
- Document investigations thoroughly in line with internal policies and regulatory requirements.
- Escalate complex or high-risk cases to management and relevant stakeholders where required.
- Identify emerging fraud trends and provide feedback to rule writing and fraud strategy teams.
- Support law enforcement requests and internal audit requirements where applicable.
- Maintain service level agreements (SLAs) and productivity targets.
Required Skills & Experience
- Proven experience in fraud monitoring and investigation within a banking or financial services environment.
- Strong understanding of fraud typologies including card fraud, account takeover, social engineering, and mule accounts.
- Experience working with fraud detection and case management systems.
- Strong analytical and decision-making skills.
- Ability to handle sensitive situations and communicate effectively with customers when required.
- Strong documentation and reporting skills.
- Ability to work in a fast-paced environment and manage high alert volumes.
Preferred Qualifications
- Experience within Middle Eastern financial institutions is advantageous.
- Knowledge of regulatory and compliance frameworks relevant to fraud risk.
- Professional certifications in fraud or financial crime (e.g., ACFE, ICA) are desirable.
- Bachelor’s degree in Finance, Business, Risk, or related discipline.
What We Offer
- Competitive contract package.
- Opportunity to work within a dynamic banking fraud environment.
- Exposure to a broad range of fraud risk scenarios and cross-functional collaboration.