About the role
Capitex is hiring Junior Fraud Analysts on a remote, short-term contract to support the Digital Fraud Operations team of a leading bank in the Middle East.
You will join a shift-based team covering evening and overnight hours, monitoring and responding to suspicious activity across the bank's digital channels. Working alongside the bank's in-house fraud analysts, you will be the first line of defence protecting customers from fraud out of hours.
- Contract: approx. 2 months, with potential for extension
- Location: remote
- Shifts: evening and night rota
- Equipment: laptop provided
Key responsibilities
- Monitor and triage real-time fraud alerts across card, online banking, mobile banking and payment channels.
- Review flagged transactions and account activity to identify genuine fraud and close false positives.
- Contact customers to verify suspicious transactions, following the bank's authentication procedures.
- Take immediate protective action where required, such as blocking cards, holding payments or restricting account access.
- Escalate complex, high-value or confirmed fraud cases to L2 analysts and investigators in line with escalation protocols.
- Record clear, accurate case notes and decisions on the case management system.
- Spot emerging fraud patterns and typologies and flag them to the wider team.
- Provide structured shift handovers so open cases are picked up without delay.
- Meet alert handling SLAs and quality standards while following the bank's policies and procedures.
Essential requirements
- 1 to 3 years' experience in a fraud operations, fraud monitoring or transaction monitoring role within banking, payments or fintech.
- Hands-on experience triaging fraud alerts and making clear genuine or fraud decisions.
- Solid understanding of common fraud types, including card fraud, account takeover, authorised push payment (APP) and social engineering scams.
- Experience using a fraud detection or case management system.
- Comfortable speaking with customers by phone to verify activity, calmly and professionally.
- Strong attention to detail and accurate, concise case note writing.
- Sound judgement under pressure and confidence acting quickly within set procedures.
- Fluent written and spoken English.
- Available to work evening and overnight shifts on a rota basis.
- Reliable home working setup with a stable internet connection and a quiet, private workspace.
Desirable
- Experience with fraud platforms such as FICO Falcon, NICE Actimize, Featurespace, Feedzai or similar.
- Experience working night shifts or out-of-hours rotas in a fraud or operations team.
- Arabic language skills.
- Exposure to GCC or Middle East retail banking.
- Understanding of card scheme rules and chargeback processes.
- A relevant certification, such as CFE or an ICA fraud qualification, or working towards one.