The Dispatcher / Transportation Planner is responsible for coordinating daily transportation activities across a fleet of company drivers and equipment. The successful candidate will build efficient schedules, optimize routes, monitor transportation activity in real time, and work closely with drivers, operations teams, and customers to ensure safe and on-time pick-ups.
This role requires strong communication skills, a sense of urgency, and the ability to make sound decisions in a fast-paced environment.
What you're responsible for:
- Plan and dispatch daily transportation requirements across multiple locations.
- Optimize routes and schedules to maximize fleet productivity and minimize transportation costs.
- Coordinate pickups, deliveries, transfers, and material movements between AIM facilities and customer locations.
- Monitor driver activity, equipment availability, and transportation performance throughout the day.
- Communicate effectively with drivers regarding schedules, route changes, delays, and customer requirements.
- Work closely with yard operations, site managers, and transportation leadership to prioritize workloads and address operational challenges.
- Respond quickly to service disruptions, equipment issues, traffic delays, and changing business needs.
- Track key transportation metrics including utilization, on-time performance, and load efficiency.
- Ensure compliance with transportation regulations, company policies, and safety standards.
- Maintain accurate records within dispatch, fleet management, and transportation systems.
- Support continuous improvement initiatives to improve transportation performance and customer service.
To join our team:
- A post-secondary qualification is preferred
- 2+ years of experience in dispatching, transportation planning, logistics, fleet operations, or a related field.
- Experience coordinating drivers and equipment within a trucking or transportation environment.
- Strong understanding of transportation operations, routing, and scheduling.
- Ability to prioritize multiple tasks and adapt to changing demands throughout the day.
- Excellent communication and relationship-building skills.
- Strong organizational and problem-solving abilities.
- Proficiency with Microsoft Office applications, particularly Excel.
- Experience with transportation management systems (TMS), dispatch software, or fleet management platforms is considered an asset.
What Success Looks Like:
- Drivers are utilized effectively and operating safely.
- Customer commitments are consistently met.
- Equipment downtime and empty miles are minimized.
- Transportation costs are controlled through effective planning.
- Operational issues are resolved quickly with minimal disruption.