At Grand Hotel Timeo & Villa Sant'Andrea, a Belmond Hotels, we are looking for a driven, detail-oriented Staff House Coordinator for our brand-new employee residence located in Giardini Naxos. In this role, you will manage property operations and contribute to creating a welcoming, safe, and exceptional living experience for our seasonal team members.
Primary Responsibilities Include
- Manage property surveillance and access control, ensuring the cleanliness, order, and overall decorum of all common areas.
- Enforce internal house regulations and ensure strict adherence to Health & Safety (H&S) guidelines across the property.
- Coordinate pre-arrival preparations, including room inventory checks, and report maintenance or housekeeping needs to the respective departments.
- Lead the onboarding process for new colleagues, conducting property tours, explaining house rules for legal sign-off, and issuing electronic key cards.
- Oversee the departure process (check-out), re-inventorying rooms to assess conditions and reporting any missing equipment or damages.
- Coordinate routine maintenance interventions and housekeeping shifts within the staff residence.
- Supervise waste management, monitoring compliance with recycling schedules and waste-reduction practices in alignment with Belmond’s sustainability policies.
- Manage the internal parking lot, ensuring correct vehicle placement and keeping an updated registry of authorized cars and scooters.
- Handle administrative duties, including electronic key card troubleshooting (losses, duplicates), lost and found management, periodic room inspections, and keeping internal communication boards up to date.
Requirements
What You Bring
- Previous experience in hospitality operations, front office, housekeeping supervision, facility management, or residence/property coordination.
- Strong interpersonal and communication skills, with a diplomatic yet firm approach to enforcing internal rules.
- Excellent organizational abilities, attention to detail, and composure when handling multiple internal requests.
- Knowledge of basic safety standards and facility maintenance tracking.
- Fluent in Italian and a good working knowledge of English to support our international team members.
Benefits
What We Offer:
At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- seasonal contract according to "C.C.N.L. Settore Turismo - Federalberghi."
- Corporate Welfare provided.
- FAST insurance provided.
- Team social events.
- Meals provided at our staff canteen during working hours.
- A unique opportunity to gain experience in a world-class luxury environment.
- Participation in the hotel's training and development programs.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
About Us:
Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.
The Belmond & LVMH Family
Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.