As a Reservations Administrator at the Mount Nelson, A Belmond Hotel, you are part of a team that provides professional and engaging service to our guests to assist with their planning and booking of their reservation. In this role, you will ensure the highest quality service and complete dedication to the guests request when handling a guest reservation. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include:
- Ensure accurate & detailed capturing of reservations.
- Assist & maintain an efficient administration system within the department.
- Providing support to guests who may need to amend or cancel a reservation.
- Assist with related duties as and when required by management.
- Familiarize yourself and learn each hotel offering, various packages and specials to assist with general guest requests and other outlet bookings on an ongoing basis.
- Assist with booking of transfers, and other outlet requests and reservations such as afternoon tea
- Inform the Reservations Manager of any complaints, issues or concerns pertaining to reservations, guests and agents.
- Ensure optimal utilization of the PMS and maintain knowledge on all room types and its availability.
- Ensure all reservation modifications are updated on the PMS immediately and accurately in case of any changes.
- Handle the reservation correspondence accurately and neatly and follows up for any missing correspondence before guest arrival.
Requirements
What You Bring:
- Diploma / Degree from a reputable hotel school – advantageous.
- At least 1 year experience in Front Office or Reservations.
- Excellent telephone etiquette and verbal communication skills.
- Strong organisational skills and a high level of attention to detail.
- Strong computer proficiency and email communication skills.
- Ability to work without supervision.
- Customer service skills.
Benefits
What We Offer:
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary and benefits
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.