At Grand Hotel Timeo, a Belmond Hotel, we are looking for an empathetic, proactive Guest Relations Agent, who will dedicate themselves to customizing guest stays and anticipating their every need.
Primary Responsibilities Include
- Review daily arrival lists to identify VIPs, repeat guests, special celebrations, and specific guest preferences.
- Contact guests prior to arrival to assist with pre-stay planning and tailored itinerary curation.
- Welcome VIP guests personally, conducting in-room check-ins and tailored property introductions.
- Act as the dedicated point of contact during stays, resolving feedback and special requests with speed and empathy.
- Coordinate bespoke guest amenities, celebratory gifts, and farewell touches with department heads.
Requirements
What You Bring
- Minimum 2 years of experience in Guest Relations, Concierge, or Front Office in luxury hospitality.
- Natural empathy, warmth, and outstanding interpersonal skills.
- Problem-solving agility and creative flair in guest surprise-and-delight initiatives.
- Strong organizational skills and experience with CRM / PMS systems.
- Fluency in Italian and English; additional languages are a plus.
Benefits
What We Offer:
At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- seasonal contract according to "C.C.N.L. Settore Turismo - Federalberghi."
- Corporate Welfare provided.
- FAST insurance provided.
- Team social events.
- Meals provided at our staff canteen during working hours.
- A unique opportunity to gain experience in a world-class luxury environment.
- Participation in the hotel's training and development programs.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
About Us:
Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.
The Belmond & LVMH Family
Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.