At Grand Hotel timeo, a Belmond Hotel, we are looking for an articulate, organized, and poised Front Office Intern, who will serve as the vital communication hub of our property, managing our Switchboard operations to deliver a seamless first impression and flawless internal coordination.
Primary Responsibilities Include
- Manage the hotel Switchboard with absolute professionalism, handling all incoming internal and external calls with an elegant tone of voice and according to luxury standards.
- Route calls and accurately log messages or guest requests, ensuring they are promptly dispatched to the correct departments (Concierge, Housekeeping, Room Service).
- Support the Front Desk team with administrative duties, including guest registration, pre-arrival checks, and data entry in the Property Management System (PMS).
- Act swiftly and calmly during emergencies, coordinates communications effectively by strictly following the hotel’s safety protocols.
- Maintain an immaculate workspace and a professional demeanor, understanding that the switchboard is the invisible gateway to the guest experience.
Requirements
What You Bring
- Current enrollment in or recent graduation from a Hospitality Management, Communications, or Foreign Languages program.
- Outstanding telephone manners, with a clear, warm, and sophisticated vocal presence.
- Strong multitasking skills and the ability to remain calm and focused under pressure.
- Basic familiarity with hospitality software (e.g., Opera PMS) and excellent digital literacy.
- Fluency in Italian and English; professional proficiency in a third language is strongly preferred.
Benefits
What We Offer:
At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Curricular or Extra-curricular Internship Agreement with a monthly allowance
- Team social events.
- Meals provided at our staff canteen during working hours.
- A unique opportunity to gain experience in a world-class luxury environment.
- Participation in the hotel's training and development programs.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
About Us:
Grand Hotel Timeo, a Belmond Hotel, is a storied Sicilian hideaway in the heart of Taormina. Adjacent to the ancient Greek Theatre, its views span majestic Mount Etna and Naxos Bay. Since the mid-1800s, this exclusive enclave away from the crowds has proved irresistible to discerning visitors, from celebrated writers such as DH Lawrence to Hollywood icons. Today, it is the perfect setting for memorable stays, enhanced by a wide array of experiences including Michelin-starred dining and exclusive concierge bookings.
The Belmond & LVMH Family
Belmond is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.