In this role, you'll support patient appointment services within a centralized healthcare call center serving military beneficiaries. You'll handle incoming and outgoing calls, coordinate primary and specialty care appointments, and help patients navigate scheduling requests and next steps.
Your work will involve electronic healthcare systems, including MHS GENESIS, to maintain accurate appointment information, process requests, and support timely access to care.
Employment Type: Full-time
Residence Requirement: Candidate must reside within 50 miles of Albuquerque, NM.
Compensation and Benefits:
- $17.10–$18.00 per hour
- Health and Welfare (H&W) benefit of up to $5.09 per hour, in accordance with the Service Contract Act (SCA).
Schedule: Full-time, with varying shifts Monday–Friday between 6:00 a.m. and 8:00 p.m. Pacific Time, including rotating Saturday or Sunday shifts every other weekend between 7:00 a.m. and 5:00 p.m. Pacific Time. Candidates must be available to work any assigned shift within these hours. Overtime may be required.
Key Responsibilities
- Coordinate appointments: Schedule, reschedule, and cancel primary and specialty care appointments, including correcting booking errors.
- Assist patients: Handle inbound and outbound calls, answer scheduling questions, and work toward resolving inquiries during the initial call.
- Verify information: Confirm patient eligibility, update demographic information, and maintain accurate appointment records.
- Support specialty care: Coordinate referral appointments, preventive care scheduling, and patient reminders, including pre-appointment instructions.
- Manage electronic requests: Process secure messages, document interactions in MHS GENESIS, and prepare patient notification letters.
- Collaborate across teams: Work with healthcare departments and administrative teams to support scheduling accuracy, service standards, and patient access.
Requirements
- High school diploma or GED equivalent.
- Basic computer skills and the ability to learn and use Microsoft 365 applications, including Teams, Excel, and Outlook, along with other required computer systems and technologies.
- Ability to provide courteous, professional customer service to internal and external customers and communicate effectively by telephone, verbally, and in writing, including handling or routing calls and inquiries.
- Ability to manage multiple responsibilities, organize priorities, and complete assigned tasks accurately within required timeframes while maintaining records and documentation.
- Ability to follow established procedures and instructions and seek assistance or clarification when needed.
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Compensation Disclaimer:
Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data.
Benefits Language (FTE roles):
Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan, paid time off, and an annual bonus. International SOS Government Medical Services complies with all federal, state, and local minimum wage laws.
Equal Opportunity Employer (EEO) Statement:
International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.