The Sales Operations Specialist works closely with Sales, Program Management, and internal departments to support the sales operations process and deliver exceptional customer service. This role serves as a key liaison across cross-functional teams, ensuring effective communication, timely follow-up, accurate order processing, and overall customer satisfaction.
The Sales Operations Specialist will coordinate with Sales, Program Management, Purchasing, Finance & Accounting, and Production teams to support sales activities from quote preparation through order fulfillment and invoicing.
Key Responsibilities:
Sales Operations & Order Management
- Coordinate and support all aspects of the sales operations process, from quote preparation through order processing and fulfillment.
- Prepare and coordinate customer quotes, proposals, and RFP responses.
- Expedite quote approvals to ensure timely sales closures.
- Enter customer orders into the management system and verify product information, quotes, payment terms, and other order details for accuracy.
- Process and track customer orders, ensuring timely follow-up and resolution of issues.
- Consolidate account records and maintain accurate customer and sales order information in the management system.
- Gather, prepare, and maintain reports related to sales orders and account activities.
- Support invoice processing and coordinate with Finance & Accounting as needed.
- Manage general sales and administrative activities to support the Sales team.
Cross-Functional Coordination
- Serve as a key liaison between Sales, Program Management, Purchasing, Finance & Accounting, Production, and other internal departments.
- Facilitate effective communication and ensure relevant stakeholders receive timely project and order updates.
- Provide project and order status updates and coordinate necessary follow-ups with internal teams and customers.
- Meet with leadership daily to review orders, quotes, and outstanding sales activities at the end of each business day.
- Coordinate cross-functional activities to ensure customer requirements and sales commitments are met.
Risk & Performance Management
- Identify, assess, and monitor risks associated with program and sales activities.
- Coordinate and implement appropriate actions to mitigate potential risks and prevent delays.
- Evaluate program and operational performance and identify opportunities for improvement.
- Present findings, insights, and recommendations to management to support continuous improvement and operational effectiveness.
Account & Market Support
- Conduct research on new accounts and prospective clients.
- Maintain accurate and up-to-date account information and support the Sales team with customer and account-related research.
- Assist with projects and initiatives that support business growth and sales operations objectives.
Other Responsibilities
- Take on additional responsibilities and special projects as assigned to support business and team objectives.
Requirements
- Bachelor’s degree, or 1-2 years of working experience in related fields.Exceptional communication and interpersonal skills.
- Ability to organize, prioritize, multitask, be flexible and meet requirements under multiple deadlines.
- Customer-oriented
- Experience working with clients
- Proficiency in Microsoft Office.
- Knowledge of information technology (IT) or computer hardware.
Benefits
- Salary range for this position is between $75,000 to $85,000 annually
- Medical Insurance
- Dental Insurance
- Vision Insurance
- 401(k)
- Flexible spending account
- Commuter benefits
- Disability insurance
We also have a perfect location for all types of commuters: AMAX is located right between I-680 and I-880. Warm Springs/South Fremont BART station and bus stops are within a 10-minute walking distance. 5 grocery stores, 6+ coffee/tea places, and numerous restaurants within 1 mile. Feel free to try the delicious fusions or grab your daily groceries after work!
About AMAX
Established in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale.
Join Us
Become part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we’ll push the boundaries of what’s possible in the hardware industry.
AMAX is proud to be an equal-opportunity employer. We welcome all applicants and provide equal employment opportunities regardless of age, race, gender, or other legally protected characteristics.