TASKS & RESPONSABILITIES
Content creation & administration
▪In coordination with Product Managers and other SMEs design and create e-learning content for our Customer and A2MAC1 internal Academy using our internal authoring tools
▪Coordinate content contribution with product managers and other SMEs
▪Support the localization of our training programs by coordinating translations into identified Asian languages.
▪Align with the local Sales team (esp. Customer Success) to drive the harmonization of training material tailored for the Asian customers.
▪Implement structured learning paths in alignment with pre-defined training program strategy
▪Administrate our learning content inventory with regards to content completeness, content relevance and content consistency and make sure group catalogues stay up-to-date
▪Identify outdated training content and coordinate updating
▪Collect and synthesize training needs and requests from internal stakeholders regarding all training programs Academy administration & tool expertise
▪Administration of our Customer Enablement Academy and A2MAC1 Academy incl. user management and access rights as well as group configuration and layout
▪As a learning tool expert answer to learners support request regarding LMS usage
▪Collect and synthesize learner’s feedback on the performance of our internal and external training programs in alignment with Sales and other internal stakeholders
▪Transform learner feedback into actionable ideas to improve our training programs
▪Monitor learner engagement on our academies and trigger actions when needed
Skills inventory & knowledge management
▪Contribute to the management of the A2MAC1 skill inventory e.g. by coordinating (annual) assessment updates or supporting the harmonization of skill sets.
▪Bridge identified key skills to develop with available training material or translate into learning needs to develop new content
▪Support knowledge management activities when required, e.g. by providing documentation or through stakeholder coordination
KEY MEASURES & INDICATORS (main KPIs used in the role)
1.Completion of training content in line with content roadmap
2.Learners satisfaction with training delivery and content structure
Requirements
PROFILE REQUIRED Professional Background
▪Minimum master’s degree in a technical or scientific field or alternatively in Education, Social Sciences, Human Resources or similar
▪Experience in technical or software training ▪Experience working in an automotive environment is a plus
▪Experience in the use of a learning management software (specifically 360Learning) is a plus
▪Experience in e-learning authoring is a plus Skills & Abilities
▪Strong intercultural competences
▪Excellent interpersonal, communication skills
▪Capability to understand and structure technical content within an automotive environment is a must
▪Strong self-organization skills and autonomy in the execution of tasks and ability to manage his/her workload
▪Fluency in professional English (written and spoken) is a must, minimum B2