Sales Backoffice Manager.

About this role:

Due to increasing business volume and the growing complexity of our products and project offerings, Franka’s Sales Backoffice requires additional support to ensure efficient and reliable sales operations

The Sales Operations Manager will support the sales team by coordinating operational processes, improving cross-functional collaboration, and ensuring smooth execution of sales-related activities. The role requires an experienced professional with a solid understanding of processes within a manufacturing company and the ability to navigate complex operational requirements

Key Responsibilities :

• Sales Operations Support: Manage and coordinate sales back-office activities to support the growing business and ensure efficient day-to-day operations
• Order and Project Coordination: Support the processing and coordination of customer orders, product offerings, and project-related activities
• Cross-functional Collaboration: Work closely with Sales, Supply Chain Management (SCM), and other relevant departments to ensure smooth information flow and alignment across business processes
• Process Management: Ensure compliance with established processes, identify operational bottlenecks, and contribute to continuous process improvements
• Stakeholder Management: Act as a reliable interface between internal stakeholders to support timely execution of customer and business requirements
• Operational Excellence: Help maintain high standards of data quality, process reliability, and customer service as business volume and product complexity increase

Required Qualifications and Experience :

• Several years of relevant professional experience in Sales Operations, Sales Backoffice, Supply Chain Management, or a comparable operational function
• Experience working in a manufacturing or production-oriented company, with a good understanding of its operational processes and interdependencies
• Strong organizational and coordination skills, with the ability to manage multiple tasks and priorities
• Ability to understand complex products, customer requirements, and project-related workflows
• Strong communication and stakeholder management skills
• A structured, proactive, and solution-oriented approach to work
• High attention to detail and a strong sense of ownership

Key Competencies:

• Strong process understanding and analytical thinking
• Effective cross-functional collaboration
• Adaptability in a growing and evolving business environment
• Ability to work independently while contributing to team objectives
• Customer-oriented mindset and commitment to operational efficiency