We are seeking a dedicated and detail-oriented Client Relationship Manager to join our team. The ideal candidate will possess strong organizational skills, a keen eye for detail, and a solid understanding of customer support processes. If you're passionate about delivering excellent service and want to make a meaningful impact within a dynamic team and a thriving company, we encourage you to apply for the Client Relationship Manager role today!
MAIN DUTIES AND RESPONSIBILITIES
- Assist clients in amending and updating existing documentation and personal information.
- Build and maintain strong relationships with existing clients.
- Provide accurate product information and support by educating clients on features, benefits, and usage of our services. Offer guidance and troubleshooting to help clients achieve optimal outcomes.
- Respond promptly and accurately to customer inquiries regarding products, services, and technical issues.
- Support new customers during onboarding process
- Collaborate with cross-functional teams, including Back Office and Compliance, to address customer needs and resolve complex issues. Ensure effective communication and coordination to deliver a seamless customer experience.
- BSc/BA in Finance, Business Administration, Law or a related field,
- 1-2 years of prior experience in a similar position,
- Strong proficiency in Microsoft Office applications,
- Fluency in English and Italian is required; Greek is considered an advantage (Any other EU language can be considered),
- AML and/ or CySEC certificate is an advantage but not a must,
- Excellent analytical, communication and organizational skills,
- Team-player, able to work under pressure, and problem solving skills is a must,
- Ability to work independently and as part of a team,
- High attention to detail and professional attitude,
- Demonstrated ability to maintain confidentiality at all levels.
- Competitive remuneration package.
- Flexible work arrangements (Hybrid Model).
- Performance – oriented and rewarding company culture.