SOS International LLC (SOSi) is seeking a Technical Writer III to support our team in Charleston, SC. This role sits within the Project Management Office (PMO) and provides documentation support across the program's tiered service delivery model - functional requirements, technical analysis, build/release documentation, and QA artifacts. The Technical Writer works directly with tier leads and subject matter experts to produce clear, conformant documentation; the Technical Writer does not independently determine functional or technical content and does not report to or take direction from any single operational tier.
ESSENTIAL JOB DUTIES
- Draft and maintain governance-required documentation across the program's service tiers, including Functional Requirements Documents, Technical Analysis Packages, Build Checklists, Release Notes, and QA/Code Review documentation, under the direction and sign-off authority of the responsible tier lead.
- Participate in functional and technical analysis sessions to gather requirements directly from tier leads, analysts, and subject matter experts, translating discussion into structured, conformant written artifacts.
- Ensure all documentation conforms to established program templates, naming conventions, and quality gate standards.
- Maintain consistency of style, terminology, and structure across documentation produced for different tiers and teams.
- Support Jira-based documentation workflows, including maintaining artifact linkage between tickets and their associated governance documents.
- Revise documentation through successive gate reviews based on feedback from team members and management.
- Manage documentation workload across multiple tiers concurrently and prioritize according to team deadlines and work cycles.
- Active Secret clearance.
- Bachelor's degree in Technical Writing, English, Communications, or a related field; or equivalent experience.
- 4–6 years of experience as a Technical Writer, preferably supporting technical or IT service delivery documentation.
- Demonstrated ability to translate technical and functional discussion into structured written documentation without altering substantive content or decisions.
- Excellent written and verbal communication skills, with strong attention to detail and consistency.
- Ability to work independently on documentation production while deferring content authority and sign-off to the appropriate tier lead.
- Proficiency with standard documentation tools and version control practices.
- Familiarity with Jira or comparable structured ticketing/documentation workflows.
- Ability to manage documentation across multiple concurrent projects and meet gate-driven deadlines.
PREFERRED QUALIFICATIONS
- Experience in the government contracting industry.
- Experience supporting IT service delivery, software development lifecycle, or technical support documentation.
- Familiarity with Agile/Jira-based ticketing environments and structured intake-to-delivery workflows.
- Ability to create supporting visual aids such as process diagrams, workflow charts, and process maps.
Work Environment
- Working conditions are normal for an office environment.
- Onsite 5 days per week, 40 hours per week, at the designated government facility. Remote or hybrid work is not available for this role.
Working at SOSi
All interested individuals will receive consideration and will not be discriminated against for any reason.