We build. We create impact.
As a Customer Support Technician on the After-Sales Support team, you will make a positive impact by being responsible for:
- Remotely connecting with customers to identify root causes and resolving issues
- Diagnose failures in the software operating system and in the database
- Identify hardware or infrastructure problems
- Identify, solve, or escalate setting problems during a troubleshooting
- Identify, solve, or escalate software or system problems during a troubleshooting
- Interact directly with clients via telephone and email
- Maintenance and troubleshooting
- Report bugs
- Set up and install VPN connections
Qualifications we’re looking for.
- Experience:
- 1 - 2 years’ experience in a Tier II customer facing technical support position.
- Skills:
- Knowledge in TCP / IP networks
- Knowledge of technologies such as operating systems SQL, Unix, Linux, Windows, Cloud azure – familiar not expert
- Any programming experience, Front end JavaScript is a plus
- Fluent English required
- Azure Cloud Services Cloud Testing, Cloud-Windows Azure, PaaS, Cloud Computing is a plus
- Abilities:
- Excellent verbal and written communication; ability to convey complex information in a clear and understandable manner.
- Ability to liaise with individuals across a wide variety of operational, functional, and technical disciplines and work within a virtual global team environment.
- Education:
- National Diploma in IT
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.
The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.
We feel supported. You will too.
VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:
- Generous paid time off (PTO): 35 days PTO to enable work/life integration and promotes a culture of trust.
- Health & Wellness: Eligibility for benefits starting day one, plus retirement savings plans.
- Financial future: While retirement savings plans vary by country, we help you plan for your future.
- Family-First Support: Navigate family challenges with our assistance, securing time for both your loved ones and self-care.
- Hybrid work: Find your balance with two days working from home, three days in the office, plus the freedom to work anywhere for up to two weeks a year.
- Time off to volunteer and give back to your community.
- Career Growth: E-learning opportunities and workshops, and global mobility potential
- Commute benefits: up to $100/month per employee for commuting expenses.
- Philanthropy: Our company matches employee donations up to $500 per year for causes close to your heart.
All your information will be kept confidential according to EEO guidelines.