As the first point of contact, our Hosts set the tone for the guest experience with a warm, professional, and welcoming presence. They ensure smooth front-of-house operations by managing guest flow, maximizing seating efficiency, and communicating clearly with all team members. Through attention to detail and exceptional hospitality, Hosts leave a lasting impression on every guest.
The Day-to-Day:
- Create a warm and inviting atmosphere in person and over the phone, even during high-volume periods
- Communicate effectively with Servers, Bartenders, and Managers to maintain optimal guest flow and seating rotation
- Greet and escort guests to their tables while engaging in friendly, professional conversation
- Accurately take and manage reservations both in person and over the phone
- Ensure the front entrance, host stand, and surrounding areas are clean, organized, and fully stocked at all times
- Develop a strong understanding of the floor plan, including table numbers and section layouts, to seat guests efficiently
- Perform additional duties as assigned or required
- Valid Smart Serve Certification Required
- Proven prior experience in a similar position for at least 6 months
- High attention to detail
- Ability to remain calm under pressure while working in a fast-paced environment
- Organizational skills and ability to multi-task
- Strong oral and written communication skills
- Ability to maintain a level of professional urgency and momentum
- Minimum 1 year experience in customer service, restaurant experience considered an asset
- Flexible availability including evenings, weekends and holidays as required.
- Legally eligible to work in Canada
AI Disclosure
To ensure a fair and efficient recruitment process, some aspects of candidate screening may be conducted using AI software. All assessments and outcomes are reviewed by our hiring team to provide thoughtful, personalized consideration. We are committed to transparency and respect, ensuring a welcoming experience for every candidate.
Accessibility & Accommodation
Oliver & Bonacini is committed to providing an inclusive recruitment process. If you require accommodation or support during any stage of the hiring process, please let us know. We will work with you to ensure your needs are met in a respectful and timely manner.
Equity, Diversity & Inclusion
We value and embrace diversity in all forms and encourage applicants from all backgrounds to apply. Our recruitment practices are designed to ensure fairness, equity, and opportunity for every candidate.