- Day-to-day operational activities
- Build operational processes, procedures and internal controls
- Oversee cash-in, cash-out, wallet transfers and payment operations
- Manage reconciliation, settlement and transaction monitoring processes
- Coordinate with Compliance, Finance, Technology and Customer Support
- Oversee agent, merchant and banking partner operations
- Establish operational KPIs and service-quality standards
- Manage operational risks, incidents and escalations
- Support AML/KYC and regulatory operational requirements
- Build and lead the Operations team as scales
- 5+ years of relevant experience in fintech, banking, payments or financial services
- Strong knowledge of payment and transaction operations
- Experience with reconciliation and operational controls
- Understanding of AML/KYC and compliance processes
- Strong leadership and problem-solving skills
- Ability to build processes from the ground up
- Arabic & English required; French is a plus
- Startup mindset with strong execution capabilities
Send us your CV + with the title: Head of Operations to: hr@totalrecruitments.com