- To submit order proposals for Subsistence, Bonded, Consumables, Uniforms, Linen, Entertainment supplies and equipment and all other items as requested for the Hotel Department;
- To ensure that items requested do not exceed ships storage capacity and/or affect ships safety;
- To oversee the cleaning procedures and maintenance of all store rooms and Provision areas;
- To oversee the daily operation of food, beverage and consumable issuing;
- To ensure that USPH standards are maintained at all times;
- To process all invoices and Purchase Orders in MXP;
- To follow up on shortages, credits and upcoming challenges through constant communication with the Purchasing Department at the Mystic Office;
- To prepare the ship's requisitions and in port purchase orders;
- To organize loadings in conjunction with other departments onboard and according to company policies and USPH standards;
- To receive, issue and to spot check all Hotel related items in store;
- To conduct a full bonded inventory every month as per Policy;
- To plan ahead for all upcoming cruises;
- To train, coach, counsel, support and delegate the Provision Staff;
- To deal with any maintenance issues which may arise in the Provision area and to report and follow up on the work orders in a timely manner;
- To monitor and develop the Work and Vacation schedules and to conduct Performance Appraisals for the Provision Staff;
- To ensure that Provision Department overtime is submitted to the Chief Purser in a timely manner;
- To ensure that all Provision Work Registration Forms are completed accurately and handed in to the Chief Purser in a timely manner;
- To adhere to and to ensure that the Provision Staff adheres to all Company Policies and Procedures, Manuals and Directives;
- Other responsibilities, as assigned, but not limited to the above.
- College Degree/Diploma and/or Hotel Management School or other relevant apprenticeship in the food service industry required;
- Minimum of two (2) years’ experience in a hotel or two (2) years’ experience onboard a cruise ship in a similar position;
- Food and Beverage product knowledge is required;
- Previous Accounting and/or Hotel Stores experience beneficial;
- Must be fluent in written and spoken English;
- Must have very good administrative skills (proficient in Outlook, Word, Excel, PowerPoint and any shipspecific purchasing program) knowledge in MXP beneficial;
- Must have excellent organizational skills and show attention to detail;
- Must possess excellent leadership skills and the ability to interact with all levels of personnel;
- Must be able to communicate and implement corrective action steps in an effective, yet diplomatic fashion;
- Must be able to remain calm under pressure;
- Needs to have an outgoing personality and has to possess a positive attitude, maintaining a friendly and approachable demeanour at all times.
Financial Responsibilities
- To create orders in accordance with Freight Budget;
- To check invoices for errors, make credit request for spoilage or shortages made by vendors;
- To ensure we receive items according to specification;
- To monitor and control all Hotel Stores inventories;
- To monitor and control vacation schedules and consequently Travel costs for the Hotel Stores Department;
- To monitor and control all Hotel Stores expenditures to ensure that it stays within the limits of the Consumable and M&R Budget;
- Calculation and submission of daily Food Cost;
- To ensure that Company property is maintained properly and treated with respect at all times.
Safety Responsibilities
- To ensure that the proper use of Personal Protective Equipment in the Provision work areas is implemented at all times;
- To ensure that hazardous materials are properly received, stored, handled and distributed;
- To ensure that Safe Lifting Techniques are practiced at all times in the Provision Department;
- To be familiar with Ship´s Emergency plans;
- To be familiar with Safe Working Practices.
Emergency Duties
- To follow instructions on Safety Card;
- To participate in Guest/Crew Lifeboat Drills as per instructions;
- Other safety responsibilities, as assigned, but not limited to the above.
Team Communication and Meetings
- To schedule and conduct meetings with the Utility Provision;
- To attend the Hotel Manager’s Meeting every day;
- To communicate with the Mystic Head Office on a regular basis;
- To communicate with the Maitre D, Chief Bartender, Executive Chef and all other Department Heads on a regular basis;
- To encourage and demonstrate good communication, excellent teamwork and continuous training, coaching and counseling.