Experience- 2-4 yrs
Location- Mumbai (Airoli)
Shift timings- Morning shift
Looking for Excellent communication skills
Working Hours: 8.5 hours/day (Singapore Shift)
Role Requirements:
- This position currently requires Work from Home during Singapore Shift as per project needs.
- The candidate must be flexible to travel based on business requirements during this period.
- There may be a prepone in shift timing, which will be reviewed post-transition.
- Following the transition, the role will shift to a Hybrid Work from Office model, in alignment with company guidelines.
Collections Responsibilities
- Contact customers via email, phone, or portals to follow up on overdue invoices.
- Review and analyze accounts receivable aging reports to prioritize collection efforts
- Identify and resolve billing disputes or discrepancies that delay payments.
- Record and monitor customer promises to pay and follow up accordingly
- Send systematic reminders and escalation notices based on aging buckets
- Provide inputs to finance teams for accurate cash flow forecasting
- Reconcile customer accounts to ensure accurate outstanding balances
- Coordinate to confirm payment status and resolve unapplied cash issues
- Escalate high-risk or non-responsive accounts to senior management
- Identify customers with deteriorating payment behavior and flag for credit review
- Generate collection performance reports.
- Maintain records of all collection activities for audit and compliance purposes.
- Build and maintain professional relationships with customer finance contacts.
- Suggest and implement improvements to enhance collection effectiveness.
- Ensure all collections are posted and disputes are addressed before financial close.
Order Processing Responsibilities
- Review orders received from Retained Organization (RO) for accuracy as per pre-defined format
- Perform technical, commercial and administrative validation on a customer order
- Record daily volumes, rejections, exceptions, and quality-checks in timely manner
- Enter order details into the system database
- Process orders as per standard operating procedure within defined Turn Around Time (TAT)
- Coordinate with RO to understand any discrepancies on order details
- Create order fulfilment tracker and document relevant details to support order monitoring activities
- Primary point of contact for order processing related queries
- Respond to queries in a timely and accurate manner
- Undergo relevant training to ensure apt knowledge transfer is done to enable self and peers to conduct order processing tasks in GSSCs
- Coordinate with relevant stakeholders to complete tasks assigned by RO or team lead
- Timeliness: Perform order processing tasks as per defined TAT
- Accuracy: Ensure 100% accuracy rate in day-to-day activities to ensure Service Level Agreements are met
Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.
Excellent communication skills