Want international experience, a move abroad and a foot in the door of the digital world? You don’t need a tech degree to get started.
We’re looking for German-speaking Customer Service Representatives to join an international team in Sofia, Bulgaria.
You’ll support customers using digital products and services, help solve problems and learn your way around the tools and systems used in a modern international customer experience environment.
And here’s the important part:
You don’t need a technical background.
You’ll receive full training, making this a great opportunity if you want to move abroad while gaining experience that can actually add something useful to your CV.
Customer Service – But Make It Digital
This isn’t about reading the same scripted answer 50 times a day.
You’ll help German-speaking customers understand products, solve problems and find the right way forward when something isn’t working.
Your day can include:
- Supporting customers via phone, email and chat
- Answering questions about digital products and services
- Troubleshooting customer issues
- Guiding users towards the right solution
- Working with CRM platforms, ticketing systems and other digital tools
- Explaining information clearly – without making it unnecessarily complicated
- Building your product knowledge through ongoing training
You don’t need to know everything when you start.
Being curious, comfortable with technology and good with people matters more.
Customer service can be a surprisingly useful way into the international tech and digital world.
You’ll build hands-on experience with:
Digital Products • CRM Systems • Troubleshooting • Customer Experience • Technical Support • Problem Solving • International Operations
Those skills don’t disappear when this job ends.
They’re used across industries, countries and companies, giving you experience you can take into your next role.
So whether you’re at the beginning of your career, taking a year abroad or simply ready to try something completely different, this can be a useful next step.
Why Sofia?
Because moving abroad doesn’t necessarily need to mean putting your career on hold.
Sofia gives you the chance to combine international work experience with actually experiencing life somewhere new.
Build a new social circle. Discover Bulgaria. Spend weekends exploring the Balkans. Find out whether living abroad is actually for you.
Maybe you stay for a year.
Maybe you stay much longer.
Either way, you’ll come away with more than another line saying “I like travelling” on your CV.
Relocation Support
Moving countries is a big enough decision without having to figure out every practical detail by yourself.
Your relocation package includes:
- €1500 gross relocation bonus
- Support finding your longer-term home in Sofia
- Fully paid training
- Attractive salary
- Additional health insurance
- A wide range of additional employee benefits
- Career development opportunities
- International working environment
- Continuous learning and support
Who Are We Looking For?
You don’t need years of customer service experience or a technical degree.
We’re looking for someone who:
- Speaks German fluently
- Has a good level of English
- Communicates clearly and confidently
- Enjoys helping people and solving problems
- Is comfortable learning new technology and systems
- Can follow processes while still thinking for themselves
- Has a customer-focused mindset
- Is ready to become part of an international team
Most importantly, you’re willing to learn.
Your Year Abroad Can Still Move Your Career Forward.
Maybe you’re looking for your first international job.
Maybe you want a gap year without putting a gap in your CV.
Or maybe you’re simply ready to stop saying “I’d love to live abroad someday.”
Whatever your reason, this is an opportunity to move to Sofia, gain international customer service and digital experience, and see where it takes you next.
Speak German? Your next chapter could start in Bulgaria.
Indlægget German Customer Service Agent in Sofia blev først udgivet på Next Job Abroad.