Roles & Responsibilities :
Job Description
• You will lead the strategic direction, management and implementation of enterprise-wide application development, cloud services, Infrastructure services, customer experience solutions and digital/mobile technology solutions.
• Deliver projects/program on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project/program deadlines.
• Deliver IT solutions according to ITIL, DevOps, SDLC, Agile, PMI, PCI, and Security best practices. This includes successful organizational design, strategic hiring, performance and compensation management, training & developing team capabilities and growing practice skillsets.
• Oversee the management of operations, deliverables to have better efficacy.
• Driving the cost efficiency of the competency clusters, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.
• Deliver consistently high customer satisfaction, measured through formal and informal feedback.
• Manage and mitigate risks across Technical and Operational processes and customer servicing functions.
• Enhance the workplace through leadership, employee engagement and personnel development.
• Work with business partners to accurately forecast and support business growth strategies.
• Work with Service Delivery Heads / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.
• Drive innovation and solution mindset resulting in products/ services in new technology areas
Educational qualification:
MBA, B.E
Experience :
18+ years
Mandatory/requires Skills :
Prior experience in any IT delivery role in Custom Applications Development(end to end) Verification & Validation and Cloud, . Experience in Microsoft/Opensource technologies, Cloud platform (e.g. Azure, AWS) is preferred.
Preferred Skills :
AI / Gen AI experience will be good to have
• A minimum of 18+ years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage. • The ideal candidate should have done his engineering from a premium institute. • Project Management Qualifications (PMP, Agile and relevant Certifications, etc.) • Prior delivery experience in establishing and maturing a practice from the beginning to sizeable & strong team, with combination of services (e.g., Cloud, Infra, Application development, Customer Experience) • Experience in Microsoft programs and technology mandatory •Ability to clearly craft, communicates, measure, and manage expectations of all relevant stakeholders. • Demonstration of entrepreneurial thinking and growth-oriented leadership skills • Global delivery experience with exposure to multi geography customers is necessary. • Excellent team development and management skills • Project Management experience required – Agile method preferred. • Demonstrated record of success in a goal-oriented, highly accountable, agile environment