The Branch Manager is ultimately responsible for successful Sales and Operations for their location. This in includes, but not limited to: Safety and Quality management, maintaining positive employee well-being, enhancing customer service and the customer experience, growing sales in both in units and parts and supplies, inventory management, and P&L and Budget oversight.
Job Responsibilities
You will be responsible for supporting regional sales and operations activities and overseeing all aspects of the branch.
- Create and maintain a culture of Zero Harm. Zero Harm is our vision that aims to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment. It is a commitment to ensure the safety and well-being of employees, contractors, and all individuals involved in our operations.
- Ensure all personal are properly trained on equipment they operate, with a special focus on vehicle safety and forklift safety.
- Ensure incidents, near-misses, and unsafe conditions are properly reported, investigated, and eliminate in a timely manner.
- Ensure PPE compliance.
- Ensure that the branch is delighting our customers by providing quality products and services which meet or exceed their requirements and evolving expectations. This is achieved through a commitment to continuous improvement and the pursuit of a zero-defect culture.
- Manage customer relationships and enhance the customer experience.
- Support and maintain an efficient operation in accordance with current guidelines, policies, practices, and procedures.
- Develop and train all employees at the branch to ensure they are knowledgeable maximize the breadth of skills to ensure the efficient operation of the branch. This includes: hiring, providing evaluation and constructive feedback and coaching, and progressive discipline when appropriate by partnering with management and Human Resources.
- Maintain inventory control within branch and region to adequately serve customers while maintaining a minimum of 98% SKU accuracy.
- Manage all shipping and receiving activities to assure that products are handled and stored in a safe and efficient manner.
- Manage the product selection function for the location.
- Oversee pricing and margins on orders and make appropriate adjustments when warranted.
- Administer the Factory Warranty policies and include review and approval of warranty claims and the proper disposition of defective items.
- Other duties as directed.
Required Qualifications:
- High School Diploma or equivalent
- 3+ years of experience in branch/warehouse operational management
- 3+ years of experience in customer service
- HVAC experience
Preferred Qualifications:
- Strong leadership, customer service and sales skills
- Proficiency in Windows and Microsoft Office software.
- Strong interpersonal, customer relationship and decision-making skills.
- Effective and professional communication and organization skills.
- Strong analytical skills and a positive human relations orientation.
Equal Opportunity Employer, including disability / veterans
*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We're investing in your success!