About ZURU
ZURU is a reimagination company. We look for categories that have stood still, then we build next-generation products and brands that set the new standard. ZURU Toys is reimagining play. ZURU Edge is reinventing everyday consumer brands. Rhodes Pet Science is reimagining pet science. ZURU Tech is leading the next building revolution.
ZURU started in 2003 with two brothers from New Zealand, and we're still founder-owned and operated today. Since then we've become the world's second-biggest privately held toy company, and nearly half of all Gen Y and Gen Z households with kids in the US own a ZURU product. Today we're 5,000 people in 34 offices, selling into more than 150 markets, backed by over 100 acres of fully automated manufacturing. And we're only getting started.
Experience: 2–3 Years Experience
Key Responsibilities:
Provide Level 1 and Level 2 technical support to end users, and install, configure, and maintain desktops, laptops, printers, and other IT equipment.
Troubleshoot Windows OS, Microsoft Office, Outlook, Teams, and other business applications.
Manage user accounts, email accounts, and permissions in Microsoft 365 and Active Directory.
Configure and troubleshoot LAN/WAN, Wi-Fi, VPN, and network connectivity issues; monitor network devices such as switches, routers, firewalls, and access points.
Perform software installation, updates, and antivirus management.
Maintain IT asset inventory, coordinate with vendors for warranty claims/repairs, and create technical documentation, SOPs, and knowledge base articles.
Support IT infrastructure projects, office setup activities, and ensure compliance with IT security policies.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field (Diploma or equivalent also acceptable).
2–3 years of experience in IT Support, IT Operations, or Infrastructure Support.
Strong skills in Windows 10/11 Administration, Microsoft 365 Administration, and hardware/software troubleshooting.
Working knowledge of TCP/IP, DNS, DHCP, VPN, and basic network troubleshooting.
Experience with IT asset management and helpdesk/ticketing tools.
Strong troubleshooting, analytical, and communication skills with a customer-focused, problem-solving mindset.
Preferred Qualifications:
Experience with Microsoft Intune/Endpoint Manager, Fortinet or Sophos networking products, and backup/endpoint security solutions.
Certifications such as Microsoft Certified (M365, Azure Fundamentals), CompTIA A+, ITIL Foundation, or Fortinet NSE/FCA.
Experience supporting 100+ users.
Who thrives at ZURU
This isn't a 9-to-5. We move fast, think big and set goals most companies would call impossible, then go after them. The people who thrive here are entrepreneurs at heart. They own their work, chase bold ideas and never stop raising the bar.
At ZURU, you drive your career, and we give you the platform to take it as far as you can. There are opportunities here that you won’t find anywhere else, and you'll be surrounded by talented people who make things happen. We're a true meritocracy: we reward impact, not tenure.
How we work
Big ideas happen when great people work side by side, so we're office-first by design. Being together means faster collaboration, sharper decisions and stronger teams, and it's where the real learning happens. Some flexibility may be available depending on the role, location and business needs, but most roles are office-based.
Want to see what life at ZURU really looks like? Follow @LifeatZURU on Instagram or visit www.zuru.com.
ZURU – Reimagining tomorrow 🚀
ZURU is on a quest to reimagine tomorrow, now spanning three core divisions — ZURU Toys, ZURU Edge and ZURU Tech.
ZURU may use AI tools to help screen, assess or select applicants.