About Jumia:
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay]. With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.
In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.
Job Overview
The Last Mile Team Lead supervises a team of last-mile delivery operators at Jumia, ensuring timely, accurate execution of door delivery operations, strong customer experience, and consistent KPI performance.
What You Will Be Doing
- Lead and supervise a team of Last Mile Delivery Operators/Associates to ensure timely and accurate execution of door delivery operations.
- Assign daily delivery tasks and routes based on workload, priorities, and customer requirements.
- Monitor driver-customer communication to ensure a positive delivery experience.
- Coach and develop delivery associates to improve day-to-day delivery productivity.
- Provide guidance, training, and support to team members.
- Conduct regular performance evaluations and provide feedback to team members, encouraging continuous improvement.
- Monitor team performance and KPIs, such as on-time delivery, customer satisfaction, closed success rate, and vehicle utilization, taking corrective action as needed.
- Promote road safety and risk mitigation practices among delivery teams.
- Coordinate with internal stakeholders, including Warehouse Operations, Network, and Customer Service, to resolve delivery exceptions and escalations.
- Ensure compliance with transportation regulations, safety standards, and company policies.
- Maintain accurate records of delivery activities, vehicle maintenance, and driver performance.
- Foster a positive, collaborative work environment focused on continuous improvement.
What We Are Looking For
- Experience in logistics operations, transportation, or last-mile delivery services, including experience in a leadership or supervisory role.
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Strong organizational and problem-solving skills.
- Proficiency in technology tools for route planning, tracking, and reporting (e.g., GPS, route optimization software).
- Must have NYSC Certificate or possess a valid exemption letter.
- Candidate must be based in Port Harcourt.
We Offer:
- A unique experience in an entrepreneurial, yet structured environment
- A unique opportunity of having strong impact in building the African e-commerce sector
- The opportunity to become part of a highly professional and dynamic team
- An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders