Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters.
Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself.
We're backed by a16z, BCV, General Catalyst, and Y Combinator. More than 1,500 companies including Linear, Cognition (makers of Devin), Modal Labs, and Incident.io run their support and customer success workflows on Pylon. We're also featured on the Enterprise Tech 30 List.
The Role
We're hiring Pylon's first Controller. This is a high-impact, foundational role. You'll own all aspects of accounting, oversee relationships with third-parties, and support the business as we scale from Series B and beyond. The role reports to the VP of Finance.
What You'll Do
Financial Reporting: Own month-end close processes, consolidations, and financial statement preparation in accordance with GAAP
Accounting Operations: Oversee processes including AR (Order-to-Cash) and AP (Procure-to-Pay), partnering closely with sales, rev ops, legal, and operations teams
Systems & Infrastructure: Implement and own the systems that will enable the business to scale (from ERP to reporting infrastructure)
Controls & Audit Readiness: Design and implement robust internal controls and establish audit-ready processes
Automation: Leverage AI agents and automation to reduce manual workflows such as transaction categorization and reconciliations
External Relationships: Manage relationships with auditors, tax advisors, and banking partners
Requirements
Professional experience in a Controller or Senior Accounting Manager role at a high-growth venture-backed start-up
Experience owning a full-cycle close process and audit process
Experience building or improving systems and processes from the ground up, not just inheriting a mature function
Deep technical accounting knowledge including ASC 606 and multi-entity consolidations
CPA required
Nice to Haves
Prior public accounting background
First-audit experience
ERP implementation or migration experience
This Role Might NOT Be For You If
You want a team from day one; you’ll build the team as we scale
You prefer steady-state maintenance over building and improving processes
You don’t love being in the details
Our perks
🚆 Commuter benefits
🌱 Parental leave
🏝️ 14 company holidays + unlimited PTO
🗺️ Annual offsite
🍽 Lunch, dinner, and snacks at the office
🏋️ Fitness stipend
More about Pylon
Funding: Series B led by a16z and BCV ($51M total raised)
Founders: Advith Chelikani, Robert Eng, and Marty Kausas
Team: Currently 100+ and growing!