The Patient Financial Services Specialist (PFS) works within the Centralized Revenue Cycle Management structure in collaboration with leadership, billing, front office, and any third party vendors. The PFS role is responsible for:
Accurate reconciliation and management of both legacy and Athena patient balances
Managing and escalating invalid balances
Advocating and applying financial assistance and hardship resources
Processing and managing credit card agreements, unapplied credits, and refunds
Managing internal and external patient collection processes
Maintaining clean and accurate patient demographic and financial data
Answering patient billing inquiries and communicating patient balances