Operations Manager, Medical Records
Full-Time | Tempe, AZ
About Basata
At Basata, we're rethinking the way healthcare practices get work done. Our AI-powered tools help automate the repetitive, time-consuming tasks that bog teams down, so staff can spend less time on admin and more time with patients.
We're a small, fast-moving team that loves building smart systems and simple, intuitive experiences. If you're someone who gets excited about early-stage energy, designing better ways to work, and fixing what's broken in healthcare, we'd love to connect.
About the Role
Our AI does the first pass on medical records and documents for multiple medical practices: it reads, sorts, and files them. You'll run the team of Medical Assistants who supervise that work, checking the AI's output, handling the exceptions it can't, and making sure every record is right. Your job is to make this team run like a top-performing medical records department: the right training, clear procedures, measurable KPIs, and tight turnaround times.
When a new practice joins us, you'll learn how they handle records today, set up their process on our side, and train the team so they deliver from day one. This role is a great fit if you've led an HIM department, managed a large practice, or run operations at a health system, and want to bring that experience to a growing healthcare company.
What You'll Do
Lead and grow a team of Medical Assistants who review and approve AI-processed documents and medical records for multiple medical practices
Build training programs and step-by-step procedures (SOPs) that teach the team when to trust the AI, when to correct it, and how to handle exceptions
Set KPIs and service levels (SLAs) for accuracy and turnaround time across the team and the AI, track them daily, and fix problems fast
Spot patterns in AI errors and work with our product team to make the AI more accurate over time
Onboard new practices: learn how they handle records today, set up their process with us, and train the team before go-live
Be the main operations contact for each practice: answer questions, resolve escalations, and report on performance
Plan staffing, scheduling, and workload so the team keeps up as we add new practices
Keep all work compliant with HIPAA and medical records regulations
What We're Looking For
5+ years leading healthcare operations as an HIM or medical records director/manager, practice manager, or operations manager at a large practice or health system
Experience managing teams of Medical Assistants, medical records staff, or front office staff
Strong knowledge of medical records work: document intake, indexing, chart management, and release of information
A track record of building training programs, SOPs, and KPIs that improved quality and turnaround time
Experience onboarding new clinics, locations, or clients, or leading process changes across multiple sites
Hands-on experience with at least one EMR (Epic, athenahealth, ModMed, NextGen, eClinicalWorks, or similar)
Working knowledge of HIPAA and state and federal medical records requirements
Clear communicator who is comfortable with front-line staff and practice leadership alike
Comfortable learning new software and excited to manage a team that works alongside AI
Nice to Have
Certification such as RHIA, RHIT, or CMPE
Experience in specialty practices such as cardiology, urology, or orthopedics
Lean, Six Sigma, or other process improvement training
Experience using AI or automation tools in a healthcare workflow
Why Join Basata?
Drive real impact. Your work helps clinics run more smoothly and gets patients care faster, with fewer headaches.
Shape something meaningful. You'll play a real role in both the systems and the experience, not just execute someone else's design.
High ownership. We trust you to lead, build, and bring ideas to life.
Work with purpose. We're solving real problems in healthcare with tools people rely on every day.
Our Core Values
Find a way: We own outcomes — no excuses, no shortcuts. Whatever the challenge, we find a way.
Dream big: We refuse to accept that healthcare has to be broken, and we act deliberately to build a better version of it.
Obsess over the customer: Every decision starts with empathy for the people we serve — without compromising ethics, privacy, or trust.
Always be learning: We're relentless about growth — our own and each other's — because it makes us better teammates and leaders.
Move fast, deliver excellence: Speed unlocks momentum, but only paired with precision. We test, ship, and iterate quickly, and hold a high bar.