What You’ll Do
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Partner with senior leaders and cross-functional stakeholders to analyze existing systems and operational procedures, identifying opportunities to improve business performance through process redesign, AI, and automation.
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Lead structured discovery conversations, including interviews, workshops, and stakeholder walkthroughs, to understand current-state processes and future-state goals.
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Conduct gap and impact analyses to identify areas of risk and recommend solutions aligned with business needs and best practices.
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Collect and document business requirements for process improvement initiatives, and create and maintain clear, structured process maps.
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Coordinate cross-functional project teams to deliver on established business goals, facilitating and participating in User Acceptance Testing and stakeholder alignment throughout implementation.
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Act as a trusted process subject matter expert, guiding strategic conversations and decision-making on high-visibility initiatives.
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Serve as a valuable contributor to the broader continuous improvement methodology, helping shape how the team approaches continuous improvement work and raising the bar for the practice over time.
Qualifications & Skills
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Proven experience leading process analysis and improvement initiatives in a fast-paced, cross-functional environment.
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Strong facilitation and communication skills, with a demonstrated ability to build relationships with senior and executive leadership.
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Experience designing and documenting process maps, workflows, and business requirements.
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Strong organizational, project management, and problem-solving skills.
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Stay current on process improvement trends, methodologies, and best practices, and bring that thinking proactively into ongoing initiatives.
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Experience leveraging AI to streamline business processes; MS CoPilot, Miro, Claude is a plus
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Experience with Salesforce, Gainsight, Service Cloud, and Kantata.
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Experience in the SaaS industry, specifically in Business Process Management, Project Management, or Strategic Initiatives.