The Inside Sales/ Customer Service Representative will maintain accounts and conduct day to day activities, resolve conflict and ensure customer satisfaction. Daily activities include heavy phone and internet correspondence with customers and vendors; source custom, non-standard, value added solutions; enter all sales orders and purchase orders into the operating system; and set up part numbers and manage contract files.
Essential Functions
Sell industrial hose, gasket and piping products and maintain customer accounts
Take orders on the phone and over the internet
Enter orders and product quotes into the computer system
Emphasize salable features, quotes prices and credit terms and prepares sales orders for orders obtained
Estimate delivery dates based on knowledge of production and delivery schedules and inventory
Prepares reports of business transactions in company database
Works with account managers to keep account activities up to date
Investigates and resolves customer problems with deliveries
This position is onsite and does not offer a remote work arrangement
Required Education and Experience
High school diploma or equivalent
Associates degree or higher is preferred
Must possess good working knowledge of engineering principals, solid modeling, welding and fabrication.
Must be able to successfully function in a fast paced, high volume environment utilizing Microsoft Office tools such as Word, Excel, Solid works, etc.
Knowledge of industrial hose, gasket and piping required