About the Role
The Account Manager II is responsible for providing a best-in-class customer experience specific to our intermodal division, serving as the first line of contact for our customers. They are responsible for ensuring all intermodal freight is serviced to meet/exceed the customer’s standards, while also communicating customer needs and changes to the operations teams. They are expected to develop and maintain customer and carrier relationships, while achieving company defined operational metrics
What the Candidate Will Do
- Contact intermodal carrier to obtain status of load tendered; continue monitoring the shipment status and updating in the system, then notifying the shipper and/or Receiver and rescheduling when necessary
- Establish and maintain effective relationships with intermodal clients, carriers, shippers and receivers through professional and timely communications and inquiry responses
- Correspond with customer and carrier regarding any accessorial information
- Maintain current customer rates in the Transportation Management System
- Manage accounts receivable within specified guidelines and handle day-to-day activities such as tracking, tracing and communications
- Responsible for confirming billing information is accurate and ready for invoicing
Basic Qualifications
- Minimum 1-2 years of related experience working with intermodal shipments
- Bachelors Degree or equivalent experience
Preferred Qualifications
- Transportation/Logistics experience
- Knowledge of Microsoft Tools
- Prior 3PL experience
Benefits & Compensation for U.S. Employees
Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.
Illinois: The target salary for the position is between $47,000- $62,000 base salary
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.