Pharmacy Liaison
Join our Shields team today!
At Shields Health Solutions, we're redefining specialty pharmacy care by helping patients access and stay on life-changing therapies. As a Pharmacy Liaison, you'll serve as a vital link between patients, providers, and pharmacy services, helping ensure patients receive the support, education, and medication access they need throughout their treatment journey. If you're passionate about patient care, relationship-building, and making a meaningful impact, we'd love to hear from you.
Make a difference every day by helping patients gain access to the therapies they need while advancing your career with one of the nation's leading specialty pharmacy organizations. Apply today!
Location
Durham, North Carolina
Training: Full-time onsite Monday through Friday for the first 8 weeks.
Schedule After Training: Hybrid schedule.
What You'll Get
- $2,500 Sign-On Bonus
- Competitive compensation
- Medical, dental, and vision insurance starting day one
- 401(k) with company match
- 4 weeks PTO and 8 paid holidays, 2 additional floating holidays
- Paid parental leave and disability benefits
- Career growth and professional development opportunities
- Employee wellness programs and resource groups
As a Pharmacy Liaison, You Will
- Serve as an integrated member of the clinic team, partnering with providers, nurses, and staff to support patient care.
- Educate patients on pharmacy services and help them navigate their medication journey.
- Support specialty and retail prescription medication needs for patients.
- Conduct medication adherence outreach and refill coordination to help patients stay on therapy.
- Assist with prior authorizations, insurance issues, and patient financial assistance programs.
- Collaborate with pharmacists and the Patient Service Center to ensure seamless patient support.
- Respond to patient inquiries and help resolve medication-related concerns.
- Maintain accurate documentation and manage patient information within required systems.
- Participate in process improvement initiatives that enhance patient care and operational efficiency.
- Deliver exceptional customer service and create a positive patient experience.
What You Need
- Active Pharmacy Technician registration in the state of employment required.
- National Pharmacy Technician Certification (CPhT or ExCPT) required.
- High school diploma or GED required.
- Minimum of 2 years of Pharmacy Technician experience required; 3-5 years preferred.
- Strong interpersonal and communication skills with the ability to build relationships with patients and healthcare providers.
- Ability to work independently while thriving in a collaborative team environment.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft Office and the ability to quickly learn new systems and applications.
- A patient-focused mindset with a passion for delivering outstanding service and improving patient outcomes.
This information is being provided to promote pay transparency and equal employment opportunities at Shields Health Solutions. An employee in this position can expect a salary rate between $55,000.00 and $59,000.00 plus bonus pursuant to the terms of any bonus plan if applicable. The actual salary will depend on experience, seniority, geographic location, and other factors permitted by law.
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Solid computer skills are required, including proficiency in Microsoft Office tools (Outlook, Teams, Word, Excel, and PowerPoint) for communication, documentation, and data management, as well as, navigating the internet and web-based platforms. Data entry and computer skills will be evaluated through an assessment as part of the pre-employment process.
Shields Health Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.