ABOUT SWTHZ
SweatHouz is the fastest-growing recovery franchise business globally. With over 100 open locations and more than 300 licenses sold, SWTHZ is committed to accelerating the world's adoption of contrast therapy through private suite experiences harnessing the power of infrared saunas and cold plunges.
JOB SUMMARY
The Assistant Studio Experience Manager plays a vital role in leading and motivating the team to deliver an exceptional guest and member experience, driving membership growth, retention, and revenue. This role embodies the SWTHZ core values of integrity, respect, fairness, and excellence while supporting the Studio Manager in daily operations, team development, and sales performance.
SWTHZ LOCATION: One Paseo, San Diego, California
ESSENTIAL DUTIES & RESPONSIBILITIES
Sales and Membership Growth
- Executes the relationship-based sales model with each intro and passionately relates how SWTHZ services will satisfy their needs and goals.
- Tours potential members through the studio and describes the facilities, services and amenities that directly tie back to the intro’s individual needs and goals.
- Communicates membership options in a clear and concise manner.
- Effectively and professionally enrolls guests using company sales techniques and protocol
- Effectively schedule appointments and follow up on all leads and potential new business opportunities.
- Communicate and promote marketing campaigns and special offers to leads and existing members.
- Monitor and analyze membership data, tracking key KPIs to provide actionable insights for informed decision-making.
Leadership & Team Management
- Support studio membership and revenue goals by collaborating with the Studio Manager and sales team to implement strategies for attracting and retaining members.
- Assist in coaching and mentoring sales associates to enhance their sales techniques and product knowledge.
- Assist the Studio Manager in coaching and developing team members by providing training and support to enhance skills and performance.
- Lead by example, demonstrating exceptional work ethic, communication, and customer service skills to inspire the team.
- Support performance management initiatives, including setting clear goals, providing regular feedback, and participating in performance reviews.
Operational Excellence
- Ensure a clean, welcoming, and safe studio environment by enforcing hygiene and safety protocols.
- Oversee studio cleanliness by coordinating and supporting cleaning staff to maintain high standards.
- Monitor studio operations to identify opportunities for improvement and implement effective solutions to enhance team performance and member experience.
KEY SKILLS & ATTRIBUTES
- Leadership & Strategic Thinking: Inspires a shared sense of purpose, navigates change, and coaches the team through challenges. Analyzes problems and implements solutions that drive financial results and business success.
- Business Acumen & Delegation: Strong understanding of sales and operations, able to delegate effectively to achieve revenue and membership goals while empowering the team to excel.
- Relationship Building & Persuasion: Builds trust and value with potential members through a relationship-based selling approach, tailoring solutions to their needs.
- Integrity & Dependability: Reliable, flexible, and true to their word. Demonstrates high integrity and professionalism in all interactions.
- Enthusiastic & Performance-Driven: Passionate about health, wellness, and the brand. Engaged, positive, and always eager to deliver excellence and high-impact results.
- Adaptability & Energy: Self-motivated with strong endurance, eager to learn and navigate ambiguity, and committed to facing challenges head-on with resilience.
- Authentic & Attentive: Sincere, open-minded, and considerate. Actively listens, is mindful, and demonstrates empathy in every interaction.
EXPERIENCE AND EDUCATION REQUIREMENTS
- High school diploma or GED required.
- Degree in a related field preferred.
- Current AED/First Aid/CPR certification.
- 1+ years in a supervisory role.
- 2+ years of experience in a sales or customer service environment, with a focus on relationship-based selling and value-building.
PHYSICAL DEMANDS & ENVIRONMENTAL CONDITIONS
- Must be able to lift up to 50 lbs.
- Physical activities include squatting, bending, reaching, spotting, jumping, prolonged standing, and walking.
- Exposure to cleaning chemicals and sanitizing agents
- Must be comfortable with administering CPR/AED protocols.
BENEFITS
- Competitive Compensation and Bonus Eligibility
- Flexible Work Schedule
- Free Drop-In Sessions
- Career Growth Opportunities
- Comprehensive Benefits Plan (Medical, Dental, Vision, 401(k), etc.) for full-time employees
- Supportive Leadership Team
STARTING SALARY: $22.00/hour + bonus opportunities
Momentic Studios Inc. is proud to be an equal opportunity employer and does not discriminate on the basis of race, gender, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.