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The Security Command Center Officer oversees the continuous operation, integrity, and performance of all life safety and security systems across a 50‑acre mixed‑use development. This officer helps ensure robust control room operations, and provides dispatch directions to 40+ security personnel across the property. The SCC Officer serves as the operational nexus between technology, people, and emergency response functions — requiring technical expertise, leadership capability, and exceptional judgment.
- Core Technical Competencies
Access Control Systems
- Deep understanding of enterprise access control platforms (Avigilon or equivalent).
- Able to administer credentials, troubleshoot controllers, interpret logs, and maintain door schedules and alarms.
- Understands system integration with elevators, fire panels, intrusion systems, and visitor management.
CCTV / Video Management Systems
- Proficient with VMS platforms (Verkada, Genetec Security Center, Avigilon, etc.).
- Skilled at configuring cameras, monitoring analytics triggers, pulling evidence, and supporting investigations.
- Understands video retention compliance requirements.
Fire Alarm & Life Safety Systems
- Working knowledge of panel operations (Notifier, EST, Siemens, Simplex, or equivalent).
- Able to interpret alarm conditions, communicate with Fire Command, and guide emergency response sequences.
- Can coordinate testing, drills, and impairment procedures.
Elevator Control Systems
- Familiar with elevator recall, overrides, fire service modes, and integration with access control.
- Able to coordinate with facilities/OT teams for malfunctions or entrapments.
Inventory & Asset Management
- Maintains accountability for radios, keys, equipment, PPE, and special‑event materials.
- Uses software systems to track, audit, and document asset lifecycle.
AI‑Enhanced Operations
- Comfortable leveraging AI tools for:
- summarizing incidents,
- identifying operational trends,
- enhancing training documentation,
- optimizing scheduling,
- improving dispatch workflows.
Emergency Response & Dispatch Operations
- Demonstrates mastery in multi-channel dispatching (radio, phone, digital platforms).
- Applies ICS principles, prioritizes threats, and allocates resources effectively.
- Adept at coordinating with police, fire, EMS, and property management partners.
Incident Investigation & Analysis
- Skilled at reviewing CCTV, access logs, and officer statements.
- Prepares comprehensive, defensible reports.
- Able to brief leadership succinctly and professionally.
Professional Communication Skills
- Clear, calm, and concise communication style — especially under pressure.
- Experienced in writing polished shifts summaries, incident reports, and after‑action reviews.
- Comfortable briefing executives, law enforcement, and cross-functional partners.
- Behavioral Competencies
High Situational Awareness
- Quickly identifies anomalies or potential threats.
- Prioritizes critical notifications and escalates appropriately.
Organized & Detail‑Oriented
- Maintains accurate logs, system entries, schedules, and documentation.
- Keeps the command center clean, controlled, and audit‑ready at all times.
Calm Under Pressure
- Makes sound decisions during alarms, emergencies, system faults, or high‑stress events.
- Demonstrates resilience and reliability in chaotic environments.
- Experience Requirements
Preferred Background
- 4+ years experience in security operations, dispatch centers, or life safety technology environments.
- Experience in mixed‑use, corporate, campus, aviation, stadium, or municipal environments.
Training / Certifications (Preferred but Not Required)
- ASIS (APP, PSP, CPP)
- Fire Life Safety Director certifications
- CPR/First Aid/AED Instructor
- System‑specific access control or VMS certifications
- Personality & Culture Fit Indicators
The strongest candidates typically demonstrate:
- High integrity and a strong sense of responsibility.
- Bias toward action while maintaining disciplined procedures.
- Comfort with both structure and rapid change.
- Curiosity and continuous learning, especially with technology and AI.
- Diplomacy — able to communicate firmly without creating friction.
- Ownership mentality — treats the site as if it were their own.
#IND3