Overview:
Job Title: Application Support Specialist / Systems Administrator
Security Clearance: Secret (or higher)
Location: Scott AFB, IL
(Due to the nature of the work and contract requirements, U.S. Citizenship is required.)
Description:
C3EL is seeking an Application Support Specialist / Systems Administrator to support our mission at Scott Air Force Base in Illinois. The professional will provide Department of Defense (DOD)-wide functional and technical application support, including user account administration, issue troubleshooting, ticket management, escalation, migration support, documentation, and coordination with Government and higher-tier administrators.
Primary Responsibilities:
- Implement, administer, modify, and troubleshoot user application accounts for -supported systems.
- Provide organizational-administrator support for contract writing and other business applications as assigned.
- Work directly with end users and higher-tier system administrators to document, track, troubleshoot, and resolve application issues.
- Open, maintain, and close trouble tickets with complete documentation of work performed and corrective actions.
- Coordinate with DOD application administrators on account, access, workflow, and application-administration issues.
- Support application transitions and account migrations, including coordination with affected users and higher-tier support teams.
- Proactively identify recurring user/workflow issues and help reduce technical barriers and delays affecting DOD mission execution.
- Maintain SOPs, knowledge bases, central repository documentation, diagrams, and support metrics.
- Participate as an application SME in recurring or ad-hoc meetings when required.
Required Qualifications:
- U.S. Citizenship.
- Experience providing application, service-desk, systems-support, or user-account administration in a DoD, federal, or comparable enterprise environment.
- Experience using trouble-ticket systems and coordinating escalation to higher support tiers.
- Strong customer-service, documentation, troubleshooting, and written/verbal communication skills.
- Ability to meet applicable DISA personnel security and network-access requirements.
Preferred Qualifications:
- Hands-on experience with SPS/PD2 and/or ECWM.
- Experience with COPS, FABS, EDMS, CSS, FPDS, IBM mainframe/JHSMAIN, or E-ICAM.
- DoD contracting or acquisition-system support experience.
- Previous DISA support experience.
- IT service-management or DoD-approved cybersecurity certification relevant to assigned duties.
Education / Experience:
- High school diploma and at least 5 years of relevant experience.