Job Title: Patient Services Representative
About Us
At West Cancer Center, we are committed to providing exceptional, patient-centered cancer care through collaboration, compassion, and clinical excellence. Our team works together to provide a positive patient experience while supporting efficient and effective clinic operations.
Position Overview
The Patient Services Representative is responsible for entering patient demographic and insurance information and ensuring that changes to patients’ insurance coverage are kept current. This position also facilitates the processing of patients in the clinic. Work is performed under the general supervision of the Site Manager.
Key Responsibilities
- Enter new patient information into the computer system, including insurance and referring physician information
- Update patient information as insurance changes occur in systems and collect copays
- Use discretion and independent judgment in handling patient or physician complaints, document concerns, and forward them to the Site Manager
- Communicate information received from physicians, patients, or employees regarding the patient’s care or needs
- Ensure patients are directed to the Site Manager for questions and/or concerns or direct patients to the appropriate department
- Notify the Site Manager of any problems in a timely manner
- Serve as back-up for appropriate clinic members during absences
- Interface internally with all levels of staff
- Pull information from the EMR and record necessary information, including copays and labs
- Print Face Sheets and verify that demographic information has been updated within the last 30 days
- Admit patients to the hospital, if necessary, and pre-certify the visit
- Call for ambulance or emergency personnel, if necessary
- Obtain medical records, films, and/or slides prior to new patient visits
- Provide general assistance to patients as requested
- Provide new patients with Cancer Care Monitors and instruct them regarding their use
- Notify management and staff regarding visitors
- Register patients for the patient portal
- Distribute visitor badges
- Provide doctors’ excuses as needed
- Respect the dignity and confidentiality of patients
- Maintain a good attendance record and report to work on time
- Maintain a professional attitude and appearance
- Comply with clinic safety policies and procedures
- Demonstrate good communication skills that contribute to a team-oriented work environment
- Attend staff meetings as scheduled
- Assist with training and orientation of new employees as assigned
- Perform all other duties as assigned
Qualifications
Education & Experience
Required:
- High school diploma or general education degree (GED); OR six (6) months of related experience and/or training in insurance verification in a medical environment; OR an equivalent combination of education and experience
Knowledge, Skills & Abilities
- Ability to communicate clearly and effectively, both verbally and in writing
- Ability to interact with customers in a calm, professional, friendly, and patient manner
- Detail-oriented with the ability to type accurately and work within a Windows operating system and related programs
- In-depth knowledge of all aspects of the various clinic products
- Ability to communicate policy information in a clear and detailed manner
- In-depth knowledge of how to interpret plan codes and option codes
- Ability to work effectively as a team player
- Excellent problem-solving skills
- Ability to organize and prioritize work assignments
- Ability to handle multiple priorities in a fast-paced environment
- Ability to analyze situations and respond in a timely manner
- Ability to participate in multifunctional teams
- Ability to establish and implement new processes
- Ability to establish and maintain effective working relationships within West Cancer Center
- Proficiency in computer applications, including EMR, word processing, and email
- Additional hours may be required
Work Environment & Physical Demands
- Typical clinical environment with a moderate noise level
- Ability to sit, stand, walk, reach, climb or balance, stoop or crouch, use hands/wrists, talk, see, and hear for extended periods of time
- Ability to read and understand simple instructions, short correspondence, and memos and write simple reports
- Ability to effectively present information in one-on-one and small-group situations to supervisors, customers, and/or other employees
- Ability to add and subtract two-digit numbers and multiply and divide by 10s and 100s, including performing these operations using U.S. dollars and units of weight, volume, and distance
- Ability to apply common-sense understanding to carry out simple one- or two-step instructions and deal with routine situations with occasional or no changes
- Ability to lift up to 10 pounds 25–50% of the time
Why West Cancer Center is a Great Place to Work
- Meaningful Impact: Play a direct role in supporting patients through one of the most challenging times of their lives.
- Collaborative Culture: Work alongside a multidisciplinary team of dedicated professionals committed to improving cancer care.
- Professional Development: Benefit from ongoing training, educational resources, and growth opportunities.
- Mission-Driven Environment: Be part of an organization guided by compassion, integrity, and innovation.
No nights, weekends, or holidays. Comprehensive benefits package.
Join Us
If you are a detail-oriented, service-focused professional who enjoys helping patients and supporting an efficient clinic environment, we encourage you to apply for the Patient Services Representative position at West Cancer Center.