About the Role:
Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You will establish relationships and engage with clients to find new opportunities to expand the Wrike product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way. Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen.
Your Team:
You will be part of the incredible Wrike Account Development Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. You will be collaborating with Professional Services consultants, Sales Engineers, Renewal Team and the Marketing team in order to provide the best service to our customers, understand their needs, and provide/sell the best solution possible.
Your Impact:
- Actively prospecting into existing accounts via Outbound calls.
- Managing assigned accounts, inbound requests, trials, leads
- Managing the full sales-cycle, including contract generation and other deliverables for closing
- Learning proven SaaS sales process and methodology from decorated Sales Leaders
- Working with your territory team and leaders to strategise big deals
- Leveraging Salesforce.com to execute your lead processing and opportunity management
- Prioritising opportunities and applying appropriate resources
- Proactively reaching out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
- Maximizing customer lifetime by helping them unlock the most product value
Your Qualifications:
- Fluency in English
- 1+ years of work experience in a customer facing role (Sales, Customer success, Customer Support, etc)
- Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
- A keen business sense to discover and understand customer business objectives and pain points
Standout Qualities:
- Having a problem solver mentality, being a critical thinker and generally curious
- A passion for learning and improving every day, motivated to excel
- Openness to receiving feedback, being coachable
Benefits & Perks:
- 25 days of holidays
- Cafeteria bonuses (Benefit plus)
- Meal vouchers (220 CZK/working day)
- Sick leave compensation
- Private healthcare membership (Canadian Medical)
- Pension plan
- Mobile tariffs
- „Lítačka“ transportation annual coupon reimbursement
- Multisport card
- Parental leave
What’s next?
- Interview with a Recruiter
- Interview with Hiring Manager
- Interview with a Peer ADM Manager
- Presentation
#LI-AS1
Who Is Wrike and Our Culture
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.
