About TripleLift
We're TripleLift, an advertising platform on a mission to elevate digital advertising through beautiful creative, quality publishers, actionable data and smart targeting. Through over 1 trillion monthly ad transactions, we help publishers and platforms monetize their businesses. Our technology is where the world's leading brands find audiences across online video, connected television, display and native ads. Brand and enterprise customers choose us because of our innovative solutions, premium formats, and supportive experts dedicated to maximizing their performance.
As part of the Vista Equity Partners portfolio, we are NMSDC certified, qualify for diverse spending goals and are committed to economic inclusion. Find out how TripleLift raises up the programmatic ecosystem at triplelift.com.
Overview
The Application Reliability Engineer plays a critical role in driving technical escalations and platform reliability within the Engineering and Solutions organization, directly shaping how we deliver a seamless, high-quality experience for our clients while maintaining operational excellence across the platform. In this role, you’ll sit at the center of the organization, partnering closely with engineering, product, and client-facing teams to drive rapid resolution of complex technical issues, streamline escalation management, and enable continuous platform improvements. This is an exciting opportunity for someone who thrives in a fast-paced environment and wants to gain end-to-end Ad-Tech platform exposure, act as a key cross-functional connector, and make a direct impact on client satisfaction and operational efficiency while contributing to the long-term success of the organization.
Responsibilities
- Provide platform-wide technical support and deliver solutions for internal stakeholders
- Manage and resolve assigned tickets from the support queue (~80%) within defined SLAs
- Execute operational tasks (client setup changes, configuration updates)
- Assist in incident investigation and RCA with guidance
- Perform data validation, basic analysis, and troubleshooting
- Collaborate with Engineering for issue resolution and fix validation
- Contribute to documentation, SOPs, and knowledge base updates
- Support R&D initiatives (~20%) through execution (scripts, analysis, testing)
- Use and maintain existing scripts/tools to improve efficiency
- Coordinate with cross-functional teams for ticket follow-ups and updates
Education & Requirements
- Education:
- Preferred: Degree in Computer Science, Software Engineering, Data Science, Mathematics, or similar analytical/technical disciplines
- Bachelor’s degree in Advertising, Communications, Marketing, or a related field with demonstrated technical exposure
- Experience:
- Minimum 3 years of experience in customer application escalations, technical solutions, or customer-facing support roles
- Experience working with AdTech platforms or technical product support environments is highly preferred
- Technical Skills & Capabilities:
- Strong understanding of web technologies (HTML, CSS, JavaScript) and modern production tech stacks
- Hands-on experience or familiarity with datastores and querying frameworks (e.g., MySQL)
- Proficiency in at least one programming language such as Python, Java, or PHP
- Experience with data analysis and visualization tools like Excel, Looker, or Omni
- AI awareness and practical application skills, with the ability to leverage AI tools and solutions to work more efficiently, automate tasks, and enhance personal productivity
- Fluent in English, both spoken & written
- Core Competencies:
- Solutions-oriented mindset with excellent troubleshooting, analytical, and problem-solving skills, and a strong focus on identifying root causes
- Ability to think critically, structure investigative approaches, and execute effective problem-solving workflows
- Strong stakeholder management and communication skills, with the ability to translate technical concepts for non-technical audiences
- Proven ability to manage multiple priorities, take ownership, and deliver results in a fast-paced environment
- Effective project management and coordination skills, with a collaborative and proactive approach
- Self-driven with strong time management skills and the ability to work both independently and as part of a team
Life at TripleLift
At TripleLift, we’re a team of great people who like who they work with and want to make everyone around them better. This means being positive, collaborative, and compassionate. We hustle harder than the competition and are continuously innovating.
Learn more about TripleLift and our culture by visiting our LinkedIn Life page.
Establishing People, Culture and Community Initiatives
At TripleLift, we are committed to building a culture where people feel connected, supported, and empowered to do their best work. We invest in our people and foster a workplace that encourages curiosity, celebrates shared values, and promotes meaningful connections across teams and communities. We want to ensure the best talent of every background, viewpoint, and experience has an opportunity to be hired, belong, and develop at TripleLift. Through our People, Culture, and Community initiatives, we aim to create an environment where everyone can thrive and feel a true sense of belonging.
Privacy Policy
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TripleLift does not accept unsolicited resumes from any type of recruitment search firm. Any resume submitted in the absence of a signed agreement will become the property of TripleLift and no fee shall be due.