Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for.
Location:
- This role is based in Woodinville, WA and requires you to work onsite 4 days per week, with 1 day remote.
- To be considered, you must live within commuting distance, as regular in-person collaboration is a key part of the role.
Product Manager, Admin & Order Management Systems
SwagUp (a BDA company)
About the Role
SwagUp is looking for a Product Manager to own the systems that power how we manage merchandise data and process orders. You'll be the product owner for our internal Admin platform (our PIM for managing all SwagUp merchandise) and our Salesforce application that supports order management. You'll also flex to support other areas of the SwagUp product ecosystem as priorities shift.
This is a highly cross-functional role: you'll work closely with engineering, operations, fulfillment, and customer-facing teams to make sure the tools our internal teams rely on every day are reliable, scalable, and built around real operational needs.
This role reports to the Senior Product Manager for SwagUp.
The Day-to-Day
- Own the Admin (PIM) roadmap: Drive the strategy, roadmap, and prioritization for our Admin platform, the system of record for all SwagUp merchandise data.
- Own the Salesforce roadmap: Manage the product direction for our Salesforce application, which supports the end-to-end order management process.
- Gather requirements and write clear documentation to align agile teams and enable product delivery.
- Conduct stakeholder and client interviews to better understand internal user and customer needs across the Admin and order management workflows.
- Partner with engineering: Work day-to-day with engineers through planning, sprints, and releases — clarifying scope, unblocking questions, and reviewing work against requirements.
- Partner cross-functionally with operations, fulfillment, finance/accounting, and design teams to execute on the strategic roadmap.
- Manage the end-to-end development process: Own prioritization, backlog grooming, and release planning for your product areas.
- Support broader SwagUp initiatives: Provide product support across other parts of the SwagUp platform as business needs evolve.
- Measure impact: Define success metrics for your roadmap items and track outcomes post-launch.
The Right Person for the Job Has
- Demonstrated ability to prioritize competing opportunities by analyzing data and balancing operational needs with business priorities.
- A strategic mindset paired with strong execution — you can define a roadmap and also drive it to delivery.
- Excellent communication skills; you can back your decisions with data and bring stakeholders to common ground.
- Ability to thrive in a high-growth environment without losing sight of the big picture.
- Comfort working directly with engineers day-to-day.
- Ability to maintain meaningful overlap with US working hours (Pacific or Eastern time) for daily collaboration with engineering and stakeholders.
- Strong written and spoken English communication skills, given the cross-time-zone, distributed nature of the team.
Preferred Education & Experience
- 3+ years of product management experience, ideally owning e-commerce, order management, or internal operational/data tools.
- E-commerce experience is important — you understand order lifecycles, product/inventory data, and the systems that support them.
- Experience working with, or strong interest in learning, Salesforce as a platform for order management or business process support.
- Familiarity with PIM (Product Information Management) systems or product data management is a plus.
Why SwagUp team
SwagUp helps companies create and manage custom branded merchandise at scale. As a division of BDA, we combine startup speed with the backing of an established industry leader. This role sits at the center of the systems that keep our merchandise and order operations running smoothly, giving you real ownership and visibility into how the business operates.
Why BDA
BDA is a place where creativity, partnership, and customer care come together. For more than 40 years, we have helped some of the world’s most recognized brands create memorable experiences through branded merchandise, gifting, and custom programs. We are proud of the work we do, the relationships we build, and the people behind it all. At BDA, you will find a team that values collaboration, innovation, and a “get it done” mindset — while still making space for creativity, growth, and meaningful impact.
Our Core Values:
- BDA is a Team and a Family
- Always Strive to Be The Best
- Entrepreneurial Spirit
- Tigger Attitude
- Work Hard, Play Hard
- Make It Happen the Best Way
- Total Client Affinity & Advocacy
Want to learn more? So much to explore
- BDA Instagram: https://www.instagram.com/bda_inc/
- Harper + Scott (a BDA company): https://www.harperandscott.com/ & https://www.instagram.com/harperandscott/
- swagup (a BDA company) end-to-end Merch Ecommerce site: https://www.swagup.com/
- Idea Planet (a BDA company): https://www.ideaplanetlp.com/about
- BDA Careers Page: https://www.bdainc.com/careers/
- LinkedIn – BDA page: https://www.linkedin.com/company/bdainc/
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We are pleased to share the base salary range for this position is $110,000 to $120,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s total compensation and rewards programs, which includes: robust PTO; vacation, a paid volunteer day, holidays and summer Fridays, Benefits; medical, dental, vision, life, and AD&D insurance, 401k; tuition reimbursement, mental health and financial wellness programs and professional development opportunities including tuition reimbursement. Certain revenue-generating positions may be eligible for incentive compensation.
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